fundamentals

Product Knowledge

Furniture Product Knowledge is the foundation for a successful career in furniture sales. These 36 lessons cover 24 topics that teach everything from sofa and chair styles to fabrics and finishes. Become certified in furniture product knowledge and stop losing sales because you don't know furniture like your customers expect.

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How have you benefitted from the Fundamentals of Product Knowledge Course?

  • " increased my knowledge. "
  • " it has taught me well and i can go back now and then when i feel the need to touch up again "
  • " I have lost valuable selling time on the sales-floor.These courses should be directed toward new employees who haeve not yet established a group of customers, who check in from time to time, and need the trining support any way. I have found that having had ten years or more experience on any one job, gives for a natural response to the stimulous provided,especially if the heart is in it. When an employee retires for the day it is not for the purpose of study, but fof valuable rest,thus allowing him or her to be ready to ROCK N ROLL the following day. "
  • " It gave me more confidence, and aware of furniture knowledge, in handling customers, their requirements and needs "
  • " I am alwase learning something. Soft wood vs. hard wood. We are having a major rug sale coming. Good to brush up on rugs. "
  • " yes i enjoy every minute of the training. "
  • " i was able to talk to customers and know what i am saying to the customer "
  • " Better customer service, more confidence in selling furniture due to more knowledge "
  • " I have really learned a lot . There was a lot that i did not know about the different kinds of fabric or leather or the sturcurt of furniture. I can really say that this course really helped me out. Thanks Kim Berry "
  • " I have learned some technical knowledge that I did not know "
  • " Yes. My knowledge of various hardwoods and tree species is more developed. "
  • " The biggest benefit is the ability to answer questions about the products I sell. Customers appreciate knowledgeable associates when they have concerns about any product. "
  • " to be more professional and to have more confidence. "
  • " I Can explain to the customer what the items are made and how long they can last "
  • " Having a basic knowledge of these areas has given me credablity to me in talking to customers. "
  • " In a way that words can't explain "
  • " learned types of wood used in furniture, construction details quality etc "
  • " i feel like i know more about the construction of furniture when selling it. "
  • " The more product knowledge I have the better I CAN SELL. "
  • " This was all new to me. I did not know that so much knowledge there was in learning about furniture. This was all good to know when selling and in purchasing furniture. "
  • " I feel more confident with leather knowledge ... full vs top analine and semi analine .... I will continue to refer to this section to reinforce and solidify my leather knowledge. Thank you "
  • " It has trained me well so if the customers need more detail about the funiture I can go more into it. "
  • " I have years of management and sales experience but little knowledge of furniture. Since taking the course I am confident of fundamental furniture terminology. The \"Showroom\" exercises should reinforce this initial \"Fundamentals\" course. "
  • " More knowledge of the process in the area of leather. More knowledge of types of wood I was not as familar with ion the past "
  • " My confidence has built. "
  • " Now I know something about furniture. "
  • " To increase my sales. "
  • " to increasing my sales "
  • " It has made me refocus on how many levels of leather choices there are to offer. This will help me qualify the client faster. "
  • " getting more customer and learning alot on furniture "
  • " better undertand furniture "
  • " it pointed out some areas in product knowledge that i need to concentrate on. "
  • " I have more knowledge about furniture "
  • " I have benefitted a great deal in the fundamental course.The product knowlege was grate and rewarding.Iam ready to roll now. "
  • " This was one of the most advanced course that has ever been offered on furniture and I am surprised of the amount of information I received. "
  • " Its helped me gain confidence because I know what I talking about when selling something to the customers. "
  • " I have learned alot of things about the way furniture in product and have long cerrtain piece have been around. "
  • " I feel more confident when talking about the furniture. "
  • " Will help me sell more merchandise in my day to day job "
  • " Can now recognize different styles of furniture. "
  • " I have benefitted by getting the knowledge that could help me move up in positions if that's what I choose to do or if I choose to work somewhere else. "
  • " More knowledege of the products I sale and more confident to answer the questions customer may ask. "
  • " yes. Altough there were a great variety of information that I already knew, it was well defined and functions were thoroughly explained. Also there were many that I did not know but this program was a great learning experience. "
  • " i know now where they come from and how they made, more confident and lot to talk about when needed "
  • " I liked the info! Much to know about furniture that I was not aware of. I like knowing what I am talking about when I speak to someone about furniture! "
  • " I learned alot more about furniture and it is easier to talk to customers about the merchandise. "
  • " Explanation above. "
  • " I KNOW MORE ABOUT WHAT I'AM SELLING. "
  • " I HAVE A BETTER UNDERSTANDING OF THE FURNITURE WHICH I WILL BE SELLING IN THE NEAR FUTURE. "
  • " It is a more organized, systematic approach than anything I have studied in the past. I have been in furniture sales for a long time, and learned alot through taking this course. "
  • " I have greater knowledge of furniture and its in's and out's "
  • " Through gaining more knowledge on what we sell in our store. "
  • " Without a doubt! "
  • " will give me the tools I need to be a better sales consultant "
  • " I beleive it will help me with the rest of my training. "
  • " I AM READY FOR THE CHALLANGE ONCE MORE TO SELL FURNITURE IN A REALLY GREAT STORE THIS HAS BEEN SUCH A POSITIVE STEP TOWARD MY FUTURE SO AS I CAN BE OF GREATER CUSTOMER SERVICE TO MY CUSTOMERS THANK YOU ALSO PRODUCT KNOWLEDGE IS ALWAYS THE KEY TO GREATER SUCESS IN THE SALES MARKET "
  • " Outstanding material review. "
  • " I've learned a whole lot about the different kinds of furnitures and how they are made and their qualities. "
  • " Yes, this will help me in selling to customers "
  • " The courses taught me several things about the construction of furniture, different types of furniture and their components and some very useful information on fabrics used on furniture. "
  • " I feel like I am more inclined to approach a customer and feel confident that I know more then they do or atleast can say, "I have a small background knowledge of the subject!" "
  • " I hope to start applying what I have learned and increase my sales. The product knowledge was particularly helpful to me. "
  • " learned things I did not know before. "
  • " it made it easy to think in smaller steps and analize what i say to be more effective "
  • " Its indeed great to have knowledge of furniture and materials to be a successful sales person as i can apply it to the sales stratergy. "
  • " The greatest benefit would be the confidence that I have gained. "
  • " learned a lot more "
  • " The detailed information refreshed my memory so I can point out benefits of a product in more detail to a client. "
  • " I HAVE LEARNED SOME THINGS I DIDN'T KNOW ABOUT FURNITURE. "
  • " i will not know untill afther i get on the sale floor "
  • " Greater product knowledge. "
  • " More knowledge to better serve customers, with the feeling of knowing what I'm talking about, and not just shooting from the hip. In other words, it enhance the knowledge I already knew and now am able to be more professional. "
  • " I have a great understanding now of all the important information that I have to share with my clients. "
  • " I have gained a more rounded basic understanding of furniture construction and the various materials used as coverings. "
  • " I'm re-entering furniture sales after a few years being away from it. This has been a great opportunity to review and freshen my knowledge of the products I'll be selling. This can only help me become more succesful and confident on the sales floor. "
  • " more knowledgeable and familiar with merchandise in store. "
  • " I know quite a bit more about leather processing and different types of leather. also, I learned several new terms to use when discussing tailoring options. "
  • " Yes I know much more about furniture than I did in the begining. "
  • " I feel like I will be more confident in my selling because of the knowledge I have learned with this, especially the leather information. "
  • " Having no previous furniture sales experience, it allowed me to become familiarized with materials, types of furniture and quality of furniture. "
  • " HELPS ME LOOK AT FURNITURE A LITTLE DIFFERENT. SOMETIMES YOU FORGET THE NAMES AND MODELS OF SOME OF THE ITEMS YOU SELL. A REFRESHER COURSE IS ALWAYS GREAT. THANK YOU "
  • " Yes...and My notes will help me to review and refresh as I go. "
  • " Better product knowledge "
  • " LEARNING MORE ABOUT FURNITURE BUILD, CARE AND STYLES. "
  • " By gaining knowledge about the product that we sell "
  • " increased knowledge of furniture products and otins available. "
  • " yes very much! "
  • " I now familiar with various types of wood, and materials used to make different peices of furniture. "
  • " I always benefit from training. It is nice to learn something new and some time I have learn someting old (that I forgot). "
  • " I have learned alot about the different fabrics and leathers so ill be able to tell my customers more about the products we sell "
  • " I now know more information about the products and production of furniture. "
  • " i am now more comfortavle talking to people about product the more i know "
  • " Yes. Knowledge of the furniture industry in general hs improved tremendously "
  • " It gives me base of knowledge to explain the quality and constraction of the products that I am selling. "
  • " I'll do my job better. "
  • " I LEARNED ALOT ABOUT FURNITURE TO BETTER ASSIST CUSTOMERS,AND TO HELP ME TO BE A BETTER SALES ASSOCIATE. "
  • " I am much more comfprtable and confident at work now "
  • " I have a better understanding of the construction of the product being sold. "
  • " Cleared up a few misconceptions I had on a few product details. Compliments to you for really having accurate information in such a diverse industry.Too many times educators do not have a signifigant portion of the facts and concepts accurate.Not the case with your course.It was beneficial to me even though I have been selling for many years. P S.I will not have to make corrections and additional clarifications to the rest of the staff as they take this course. "
  • " More confidence in product knowledge. "
  • " KNOWLEDGE OF THE PRODUCTS "
  • " It has improved my general knowledge of furniture --both generally and specifically. "
  • " I am able to start on the sales floor. Along with attaining information that will help me to inform customers of the quality our store provides. "
  • " It has increased my knowledge of furniture construction and leather. "
  • " Yes, it has given me more information to pass on to customer. "
  • " TOO EARLY TO TELL "
  • " IT HAS MADE ME MORE AWARE OF THE IMPORTANCE OF STESSING PRODUCT INFO. WITH THE CUSTOMERS.. "
  • " I greet with a purpose and ask better questions- it speeds up the selling process "
  • " refreshes and adds to yhe knowledge you may or may not alraedty have. "
  • " It is not only a refresher but also gained some new knowledge which will hopefully help me in the future "
  • " Yes,I'm more confident because of the knowledge. "
  • " CONFIDENCE ! "
  • " KNOWLEDGE IS POWER , AND I HAVE MORE CONFIDENCE. "
  • " IT HAS HELPED ME BECOME KNOWLEGABLE WITH ALL THE FURNITURE IN THE STORE,ON HOW IT IS MANUFACTURED AND MATERIALS USED.. "
  • " Yes! There were several things that I have learned and can put to use with this course. "
  • " I know so much more about the furniture that I am selling and things to point out to customers about the quality of the furniture. "
  • " I'VE REMEMBERED MORE FEATURES, I CAN EXPLAIN THINGS BETTET TO OUR CUSTOMERS AND I FEEL BETTER FROM WITHIN JUST TO KNOW THAT LEARNING MORE THAN I ALREADY KNOW IS THE BEST THING FOR ME AND ALL THAT ARE IN THIS BUSINESS! "
  • " Yes my knowledge has grown and it will make helping my customer easier. "
  • " I AM SURE IT WILL HELP AS KNOWLEDGE IS ALWAYS HELPFUL "
  • " I have gathered more information on what materials are used and why they are used to build furniture. "
  • " yea learned 3 things I shouldnt need to use but have "
  • " It has increased my knowledge on sales, since I am relatively new. "
  • " I believe I will benefit by having a clearer understanding of our products "
  • " I am new to the furniture business. The Fundamentals course has allowed me a jump start on product knowledge prior to me being on the sales floor. "
  • " I have definitely benefitted from completing this course. There were many different attributes to selling furniture and the construction of each piece that I was unaware of. This will further my knowledge in the field and allow me ease with words when i am confronted with questions from the client. "
  • " I am more confident on the sale floor because i know the parts and can answer customer questions properly. "
  • " I learned a lot of what most people think is just "basic" knowledge. I'm only 28, so sometimes an older customer will use terms or names that I'm not familiar with, and this definitely helped with that. "
  • " Having not sold furniture before, it was a very valuable course to help me with the fundamentals that I need. I feel better educated about my products now. "
  • " FOUND THINGS DID'NT KNOW OR FORGOT OVER THE YEARS "
  • " yes. As i have stated earlier the course helped me by increaseing my confidence so i sound very confident and therefore believeable. "
  • " I learned alot more about leathers. The construction of upholstered furniture was the most informative lesson, I learned alot. "
  • " Improved my knowledge of how furniture is constructed and terminology. "
  • " The more that I know about the product, The more sales I will make through application. "
  • " THE MORE YOU KNOW THE MORE YOU SELL "
  • " i now have a much more enlighten understanding of what we are selling in furniture dept. and hope to gain more from the remaining lessons i have to complete yet. "
  • " Although I was already familiar with much of the information, I feel that I have a much stronger knowlege of the complete furniture industry and its history. "
  • " The general information taught in the fundamentals courses help give more input to costumers wanting certain products that we sell. "
  • " i am more knowledgeable about furniture "
  • " CLOSING THE SALE, GREETING THE CUSTOMER,PRODUCT KNOWLEDGE AND LISTENING "
  • " I have more knowledge of products also gives me moore confident in the product that I sale by knowing everything about it "
  • " Knowledge.. "
  • " a lot it was very helpful "
  • " Being new to furniture sales, the product knowledge training was very helpful. "
  • " ITS VERY GOOD PRODUCT KNOWLEDGE "
  • " I have just started in my career with the Room Store. "
  • " am able to sell with more knowledge "
  • " For me it was a refresher course, not coming from the furniture industry prior to this job. Things chsnge constantly, there's always something new to learn. "
  • " I FEEL MUCH MORE PREPARED TO BEGIN SELLING FURNITURE "
  • " LEARNING ALL ABOUT THE UPHOLSTERY FABRIC, THE OVERALL PROCESS OF LEATHER AND OF COURSE ALL THE DIFFERENT STYLES OF FURNITURE STARTING WITH ALL THE DINING ROOM FURNITURE, CHAIR STYLE AND ALL YOUR SOLID AND SOFT WOOD, AND THE ASSEMBLING PARTS TO MAKE THE FURNITURE, AND MOST OF ALL SHARING THE INFORMATION WITH MY COLLEAGUE GEORGIA "
  • " Knowledge is power "
  • " I can let the customer know about the building of the furniture and different materials. "
  • " I have learned the difference in mdse color,shape,texture,grade,design, it helps me with my ordering and assisting the customers as well. "
  • " Having a better understanding of the differant fabics and how they are best used is great. Now when customers ask about the materil a sofa or chair is made of I feel more confident in my answer "
  • " I have benefitted from this because I feel I have the right amount of furniture product knowledge to really sell and inform my customers of what they need to know about their soon-to-be product. "
  • " not yet i just finished the course. "
  • " puedo ser mas especifico y practico al responder cuando los cliente preguntan de que material esta hecho cierta sala, comedor etc. "
  • " it give me a better knowledge about our products. "
  • " I WILL BE ABLE TO SHOW AND TELL THE CUST.THE FETURES AND BENEFITS OF THE PRODUCT.THANK YOU. "
  • " OF COURSE........I INCREASED MY SALES IN FURNITURE "
  • " This Fundamental Course will help me out to improve my sales beacuse i have a lot of valuble information for my custumers. Learning something new and positive every day make us a better person. Thanks to this, now M.C. has profetionals sales associates. Thanks "
  • " for me is very important to know the differnts kinds the woods, the leather and frames the sofa and bed. "
  • " i learned new things. "
  • " Reinforcing knowledge of woods and fabrics "
  • " I KNOW MORE ABOUT THE PRODUCTS WE SALES,WHEATHER IT IS CONSTRUCTION,MATERIAL USED IN THE FURNITURE. "
  • " I learn different types of fabric and a lot of valuable information that I did not know. "
  • " I now possess more knowledge of the furniture i sell and in turn i should see an increase in my sales numbers. "
  • " i know some new information in every area. this was a good thing because we sell all of these things and any new information i can learn will help my sales. "
  • " I believe I have. "
  • " I feel much more informed about furniture and more able to sale our furniture lines. "
  • " The course has given me information on furniture that will help me show the value of good construction and materials to my customers. "
  • " I UNDERSTAND THE PRODUCTS MORE WHICH ALLOWS ME TO GREATER ASSIST MY CUSTOMERS. "
  • " i will evaluate that in the next few weeks "
  • " I learned and understood the basic of the furniture field. "
  • " My knowledge has broadened. "
  • " It helps a salesperson to stay fresh, learn new things and remember what already was taught through years of experience. "
  • " IS MAKING ME ASURED OF ALL MY TALENTS IN SALES "
  • " The benefits I would think to me is that as boring as the course was I managed to learn a few things that I did not know. "
  • " INCREASED OVERALL KNOWLEDGE OF FUNITURE TYPES AND STYLES "
  • " Increased Product Knowledge "
  • " it is alway good to learn new things to keep informrd and increase sales as customers trust in what say due to knowlage... "
  • " I HAVE LEARNED A BIT MORE ABOUT CONSTRUCTION AND THE PROCESSES IT TAKES TO BUILD THE FURNITURE. IN TURN IT WILL MAKE ME SOUND LIKE MORE OF AN EXPERT AND SPECIALIST TO MY CUSTOMER. "
  • " PRODUCT KNOWLEDGE "
  • " The course taught me information not known. "
  • " YES. I HAVE BASIC KNOWLEDGE I NEVER HAD BEFORE AND NOW I HAVE REFRENCE WITH MY NOTES. "
  • " Brushed up on my basic skills which is always helpful "
  • " learned to speak furniture better and have a better understanding of the industry "
  • " yes i learn a lot about the the furniture and about each kind of it "
  • " the more I know the more confident I feel to help the customer make a selection that is right for them. "
  • " AFTER THIS TRAINING,I HAVE MADE ALOT OF SALES ACCORDING TO THE KNOWLEDGE I ACQUIRED FROM THE TRAINING. "
  • " I learned a lot about the different tanning on leather which help me in buying furniture for myself. "
  • " It will help me to descript the furniture to the customer better. "
  • " I have benefitted from completing the Fundementals course by way of so many details that has enabled me to be a Professional. "
  • " Yes, It has helped in the sales of the company. "
  • " The confidence I have felt after this course,has given the customer confidence as well that they are buying something good. "
  • " I learned what my couch is really made of "
  • " YES. IT IS VERY INSTRUCTIVE, ALL THOUGH I HAVE YET TO COMPLETE THE PRACTICE FOR EACH ITEM. "
  • " I learned the processes of leather furniture manufacturing. I also learned about the process in making casegoods and different types of woods used. "
  • " GOING IN TO THE SALE CONFIDENT "
  • " i now have more product knowledge to share with my customers "
  • " Yes, I now understand why everyone likes leather. "
  • " I feel much more educated about the products I am trying to sell now. "
  • " Time will tell, it is good to have some general knowledge, and I have used it but believe that hands on will teach me the most. "
  • " My knowledge of furniture has increase exponentially. I am a sales person and with the knowledge that I now posses I really can say that the sky is the limit. "
  • " Knowledge is power "
  • " increased knowledge knowledge increases sales "
  • " ive gained so much more knowledge and confidence "
  • " I get to stump my co-workers with my insightful trivia. Like the fact that an Ottoman gets it's name from the 18th century Turkish Ottoman Empire, and an Armoire originally stored a Knight Armor and 50% of furniture is damaged before it reaches a customer's home. "
  • " more knowledge "
  • " useing some of the furniture terms have helped me close a few deals i dont think i normaly would have... "
  • " YES, I HAVE LEARNED QUITE A BIT "
  • " Yes knowing more about the furniture we sell gives me confidence. Thanks "
  • " Hopefully with more sales "
  • " much better understanding of furniture materials and styles and mechanics. "
  • " so much, i feel confident in my skills as a sales person. "
  • " Learned a great deal of product knowledge that will assist me in servicing customers. "
  • " Has helped me gain very important knowledge in a field that is new to me. "
  • " I have a much better understanding of product knowledge. "
  • " IS VERY IMPORTANT TO KNOW YOUR PRODUCT.THIS WILL HELP ALOT TO SALE MORE. TO MAKE A GOOD SALE IS ALL ABOUT PRODUCT KNOWLEDGE.THANK YOU. "
  • " this coarse has given me more product knowledge and with that it has given me more confidence in selling "
  • " I have gained more confidence than whe I started with the topics "
  • " I AM LOADED WITH A LOT OF INFORMATION NOW. "
  • " I learned a number of terms for furniture peices that I've never seen before. "
  • " The course was an excellent refresher for me. The material is presented in easy to understand format. "
  • " having the new ability of knowing the differences between fabrics,designs, and quality of different furniture pieces "
  • " It has made me grow in confidence "
  • " Yes it has been very informative. "
  • " Increased knowlege and confidence in furniture and textiles which should be applicable on the selling floor. I would expect my greater understanding in these areas to promote customer confidence and higher sales. "
  • " I have been in the furniture business almost 40 years----it was time to get back to the basic concepts of selling features ---benefits--and sharpening my product knowledge----and remembering that customers need correct information from a professional sales associate in order to make the best possible selection for their particular need. "
  • " now i can go to work with more confidence to face my customer with correct detailed information "
  • " Brushed me up on a lot I forgot over time and took me back to the basics. "
  • " I just feel so confident now & excited!!! "
  • " it been a wonderful re freasher course.to get rid of bad habits "
  • " Better understanding of construction, various wood,matrial, styles. "
  • " I know more now about the names of different furnitures, and their uses. "
  • " I now have a better understanding of how furniture is built, fabrics that go on the upholstery pieces, and leather. "
  • " GREAT REFRESHER FOR THOSE OF US WHO HAVE BEEN DOING THIS FOR AWHILE! "
  • " Just completed, will let you know after about 1 month. "
  • " The fundamental course gave me the knowledge to shop for my home furnishing. "
  • " It helped me secure a sales position at a furniture store. "
  • " yes, the training was fun and has helped in selling more furniture "
  • " The benefits I gained from this course will helped me to make furniture purchases for my home with knowledge. "
  • " I believe so. "
  • " I think knowledge is power. A least I can present different pieces of furniture with confidence. "
  • " I know more and it is truely beneficial to know the product. "
  • " yes i have, it help me to under stand more about furniging. "
  • " the knowledge of knowing the product in which you are sellingis great because if you are able to give a customer more information on the items in which they are pushasing is indeed will be a plus on securing the sale . the more information you have on your product the better you will be able to preesent it to a customer. "
  • " Better product knowledge. "
  • " MADE ME MORE KNOWLEDGABLE OF HOW FURNITURE IS MADE FROM THE GROUND UP. "
  • " I understand a lot more about the different style names of furniture as well as how it is made. It is beneficial to me personally and as a salesperson. "
  • " made me more confident in my sales skills "
  • " As a manager, often there are things you may not know but should. This course was extremely helpful with the lingo of the industry and helped to increase my overall understanding of the furniture industry and my confidence in that which I learned "
  • " Hopefully i will sell more furniture, hence make more money! "
  • " Learned different words to use during my presentation that sound more professional and explain benefits and features better. "
  • " EXCELLENT REFRESHER "
  • " refreshed basic info "
  • " MORE CONFIDENCE "
  • " It reminded me of all the styles of furniture. "
  • " i learned a great deal of information about furniture aspects "
  • " BETTER SALES PERSON "
  • " I think so and so does my co-workers. "
  • " IMPROVED MY ABILITY TO SALE PRODUCT "
  • " Much more knowledgable "
  • " Yes product knowledge is essential to sales. Know what it is that you are selling. Once you convey to the customer that you know they feel more secure in the purchase. "
  • " OVERALL CONFIDENCE HAS IMPROVED "
  • " I think that I will.Product knowledge is my weakness. "
  • " better product knowledge "
  • " CONFIDENCE.I'M NOT MAKING UP THINIGS AS I GO ALONG. "
  • " Stronger product knowledge and customer awareness "
  • " I now know the difference between different kinds of furniture, materials, and every type of materials used to construct the furniture. "
  • " It has given a basis for my sales approach, I have used some of the knowledge I gain on the different types of wood and construction to give my customer the right information. I feel my empowered when making a sale. "
  • " Much more confidence with customers. I would reccomend this course to both beginners as well as seasoned sales people in the furniture industry. "
  • " Yes, in several ways! "
  • " I feel much more knowelgabel inthe fundamentals and I feel I can better serve my customers. "
  • " Refreshed my knowledge and also learned new things. "
  • " it's been more of a refresher but also more knowledge of items i didn't know about. "
  • " It is hard to know everything all the time, and it is a valuable tool to to refresh your mind. "
  • " I think some things I learned will help me sell smarter. "
  • " Being fairly new to the furniture industry, I am always eager to receive additional product knowledge. These courses are extremely helpful to me. "
  • " As I have been selling furniture for many years, this cousrse provided a good review and helped me to better understand various concepts of furniture design and manufacture. It is always good to learn other ways to explain furniture to customers. "
  • " IVE LEARNED TO MAKE THE CUSTOMERS MOR KNOWLEGEBLE BOUT THE PRODUCTS IAM SELLING THEM. "
  • " More Knowladge "
  • " Yes, definately. "
  • " after 40 years in the industry, primarily in manufacturing and importing, I still had a lot to learn "
  • " I have much more confidence in my ability to sell furniture. "
  • " IT'S ALWAYS GOOD TO REVISIT PRODUCT KNOWLEDGE OF ANY SORT "
  • " LEARNED INFORMATION ABOUT SEVERAL PRODUCTS THAT I DIDN'T PREVIOUSLY KNOW, WHICH HAS HELPED ME TO PITCH PRODUCTS AND INCREASE MY SALES. "
  • " Increased technically knowledge base "
  • " Just helping my over all knowledge "
  • " I believe that I have benefitted from this course. "
  • " There was alot of information that I didn't realise, like leather information, fabric information, and product knowledge on furniture styles. It really made me think... "
  • " I am able to recognize different features in each piece of furniture. "
  • " As far as knowledge and understanding yes. It is and will be quite beneficial. "
  • " ITS ALWAYS GREAT TO HAVE A REFRESHER COURSE TO UPDATE AND REMIND YOURSELF OF THE PROCESSES THAT FURNITURE GOES THROUGH BEFORE ENTERING INTO ANY HOME. "
  • " A more advanced knowledge of furniture than I had before "
  • " I think it has increased my understanding of furniture from the manufacture to the sales process. "
  • " IT INCREASED MY SALES "
  • " Every course was very valuable for working in a furniture store. Something in the course can be used in every customer approach. "
  • " Alot of what is covered in here is stuff that I breifly reviewed from over 10 years ago in design school. It was nice to freshen up on that knowledge, especially since I had not had much experience after college in furniture. "
  • " Increased knowledge of products and repair "
  • " Been able to identified materials, woods, and others concepts regarding furniture. It has been very useful. Thank you "
  • " I bought a area rug in Casablanca, Morroco and found it very interesting about the history of other woven rugs. "
  • " I knew most of the general and design information but little of the bedding terms. That has helped me gain some more understanding of mattress sales. "
  • " It has helped me in getting better knowledge of products and of furniture, leather knowledge. Helpful in refreshing my memory on product knowledge. "
  • " Renewing information forgotten since college and gaining sales techniques to try. "
  • " ALL NEW KNOWLEDGE HELPS. "
  • " Refreshed past knowledge and learned new information. "
  • " Increses my overall knowledge of the furniture business. "
  • " It was a strong review of the furniture knowledge I already had. It will most certainly aid me in being a more productive sale person in the future...beginning today!! "
  • " It has helped me to gain a better understanding of the products I sell. "
  • " very good before this i had no idea what was what or what kid of wood and fabric....very helpful with all the names of each piece of furniture, material and structur.... "
  • " I have knowing about furniture, mattress, rugs, leather, etc.. "
  • " GAVE ME A BETTER IDEA ON HOW FURNITURE PIECES ARE CONSTRUCTED, HOW TO CARE FOR CERTAIN FURNITURE PIECES, LIKE LEATHER. OVER ALL, I GOT A BETTER UNDERSTANDING OF HOW FURNITURE IS PRODUCED. "
  • " I learned a lot of new things and I remembered a lot of things I put aside or forgot "
  • " Reinforced many details of product knowledge. "
  • " I'm sure I will "
  • " Knowledge of product gives me more confidence presenting it. "
  • " Having taken the fundamentals training I now have the answers to more if not all of my customers questions. "
  • " yes on certain areas and it refreshes your knowledge in others "
  • " Honestly, Yes; education (information) is always beneficial. The process of educating, whether it delivers a new understanding (something learned) or it awakens something lost (reaffirmation of facts forgotten); the result is the same. Personal performance is improved because of the process! As we all agree, "Knowledge is Power". "
  • " My product knowledge has increased dramatically. "
  • " YES!!!!!!!!!!!!!!!!!!!!!!!!! "
  • " I am more confident in speaking with customers about our merchandise. "
  • " Advanced my knowledge about the product that I'm trying to sell and will help me suggest to the customer on what products would fit thier needs. "
  • " Even though I haven't used in actual life yet, I believe that I will be able to explain the differences between furniture items to customers. If not it will help me when I go to purchase more furniture items for my home. "
  • " I believe my knowledge of the products we are selling has increased which will help when assisting customers. It has also given me the knowledge needed when choosing and purchasing furniture and home accessories for my own home. "
  • " I have more confidence, more knowledge so I can make the customer happy with their purchase. "
  • " I do feel I have a greater knowledge of the products we sell. "
  • " Gained more knowledge about products I sell. "
  • " It has increased my confidence level. I feel armed with knowledge when I'm interacting with my customers. "
  • " I feel more confident in talking about our furniture products from the knowledge I have aquired through the course. "
  • " Increased my overall knowledge re; product in my departments "
  • " I have learned many things I did not know and would have never known any other way. "
  • " I feel more confortable now, to talk with my costumers. "
  • " I have gained knowledge that is essential in giving my customers the information they need to make informed decisions. "
  • " confidens!! "
  • " expanded my knowledge on the fundamentals of furniture "
  • " I learned alot more about furniture. "
  • " I have benefited from completing the Fundamentals course in three ways. First I now know what I am talking about, second my sales have increased, and third I have an advantage that my associates do not have. "
  • " i can make more more more money...thanx "
  • " yes it was a eye opener,did not really know much about rugs before the lesson,there are many things of intrest in rugs it will make rugs fun to sell. "
  • " Lots of product knowedlge "
  • " overall competance in product knowledge and my continued education in the furniture that i sell. "
  • " it's given me a refreasher cource on over all furniture styles, construction and design.. "
  • " YES, NOW I HAVE MORE KNOWLEDGE ABOUT RUGS "
  • " the courses have helped with my knowledge of furniture "
  • " I knew only the basics for furniture and now after taking these test I want to continue to learn more about every product! "
  • " very useful "
  • " It's actually helping me in my interior design classes. "
  • " I have furniture knowledge "
  • " gives me more knowledge on furniture, fabrics, designs "
  • " Have never worked in furniture before so this was very helpful. "
  • " Product knowledge and how things are manufactured was extremely beneficial. "
  • " gives me a better insight on furniture construction "
  • " Yes, increased confidence and product knowledge. "
  • " Confidence in selling through a greater understanding of product knowledge. "
  • " Nice refresher and good at supplying some good features and benefits to help when on the sales floor. "
  • " I know a lot more about furniture. "
  • " much, much more product knowledge = YES "
  • " Know more sel more "
  • " This course I choose to take to increase my overall product knowledge at my store. I currently order softlines and baby furniture and found the information to be of interest. I feel comfortable about selling furniture in my store after taking this course. "
  • " The course is very helpful, it gives you knowledge that some of the associates did not know; the mattress building and the rugs was lot of help to some of the associates. "
  • " Yes --very much...I feel a have a better foundation for selling furniture and mattresses. "
  • " increased sales, confidence and product knowledge "
  • " IT WAS VERY USEFUL "
  • " NOT SELLING FURNITURE BEFORE IT GOT ME UP TO SPEED FAST AND EASY THANK YOU "
  • " I have never sold furniture before and I think you need knowledge of the product you are selling. "
  • " Not yet, but should! "
  • " I have furthered my knowledge on the products and the construction. "
  • " I feel prepared to face a situation where customer request for important basic specific information that every sales asssociate should know. "
  • " I am able to train my associates better. "
  • " I have gained alot more clear understanding of the objections and resolutions of professional sales techniques. also going through the complete process. All the way to the close of the sale and delivery and finance. Enjoyed it!!! "
  • " yes, it help me focus on the things i was doing right & learned a couple new ideas! "
  • " Anytime that you can learn you benefit. I found the course useful for my sales staff, thus as they benefitted I beefitted.I look forward to the next course. "
  • " Knowing what I am selling, its quality, its make and its durability. "
  • " I gained alot of basic knowledge refreshing. "
  • " I think that I have a better understanding of the construction of the furniture I sell. I can now answer some of the more difficult questions that customers may have. I haven't encountered any of those customers recently, but I know they're out there. "
  • " Everyday i am able to use the information that i have learned, it has helped my confidence and helped the customer make a more informed desicion because i had the information needed to help them find the furniture that was right for their home. "
  • " we will see "
  • " It makes it simpler when you understand how the furniture is made "
  • " YES, I HAVE BENEFITTED FROM THIS COURSE MAILNY BECAUSE I DID NOT KNOW ANYTHING ABOUT FURNATURE BEFORE THIS. "
  • " I am now able to understand the quality of furniture and explain to my customer. "
  • " given me more knowledge, knowledge is power "
  • " I have benefitted from this course because now I have better knowledge of the merchandise that I sell. "
  • " More than you a month ago. "
  • " TOTALLY,AS I AM NEW IN THE FURNITURE SELLING INDUSTRY. "
  • " I have a better understanding of furnature. This site was very helpful! I came into major appliance not knowing anything, and this site has made me feel a little more comfortable. I think this site is excellent... I was wondering how I was going to get trained in the department, so this was very helpful. I also liked that it changed the test up from pictures to reading sentences on your own. the practices were alsp really helpful. "
  • " I am more confident in my ability to sell "
  • " Without a doubt, I'd go over it again from time to time even though im already done. "
  • " I have. I came in with little to no information. I will now be able to work off this base of knowledge "
  • " re-established knowledge already had. "
  • " it's made me more confident now, so my sales will increase by taking this course.the product knowledge was refreshing. "
  • " Increased furniture knowledge acquired by the vast amount of product modules. "
  • " My product knowledge has increased "
  • " confident that I have the correct information for my customers "
  • " Yes, have learned ag reat deal of things about the manufactoring, deatailing, maintiance of furniture and related items. "
  • " i learned alot and now i feel more ready that i can sell something and give a guest what they are looking for. "
  • " Increased furniture understanding "
  • " Being new to commission sells, I feel my confidence has increased due to the fact that I am more knowlegeable of products. I believe I will not look like a fool in front of customers. "
  • " I have benefitted from the funamentals course by having a firm grasp of structural design in furniture. As well as, spasific product knowledge to which I can demonstrate to coustomers increasing sales. "
  • " Yes what you put in to what you will get out "
  • " Learning information about how furniture is made and being able to share that information to your customers and associates. "
  • " Refreshers couse only. "
  • " yes I know more about the different types of rugs and how they are made now "
  • " I now know more about furniture. "
  • " The knowledge of knowing the different materials, fabrics and coloring gives you deeperunderstanding of the furniture and items that you sale "
  • " it helps you learn more about the furniture "
  • " I FEEL BETTER IN-TUNE WITH MOST OF THE FURNITURE. I FEEL SOME OF THIS WILL HELP ME SELL FURNITURE ON A DAY TO DAY BASIS, SUCH AS KNOWING ABOUT FRAMES, MATTRESSES, ETC. "
  • " I have benefited greatly from the foundation course because I learned things I never thought learning. "
  • " I have benefitted by learning mush more about furniture and it construction. It will ultimately help me further my education in interior design (which is what I specialize in) and I will be able to help my clients more effectively now because of the knowlegde that this has given me. "
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Reviews

				" We have been very pleased with the Fundamentals - Furniture Product Knowledge on-line training program. It provides us with a professional, well structured program to ensure that our design consultants have a solid base of understanding of the products they are selling. This program supplements our extensive training program extremely well, and is the reason why so many of our stores have renewed their subscription and our new stores have signed on.  "
Frank Goldoni, Vice President of Franchising
Designs of the Interior 
				" All our stores are using the Fundamentals - Furniture Product Knowledge. We've experienced no resistance from our sales people. It's helping them to understand the basics of construction. We're seeing good results.  "
Jeff Wolff, Merchandise Manager
K's Merchandise 
				" You can take a real neophyte, train them with the Fundamentals - Furniture Product Knowledge course, get them out on the floor and they'll be able to sell.  "
Bruce Dunning , Head Buyer
AMI/Furniture Leaders Buying Group 
				" The Furniture Product Knowledge online sales training program is doing everything we had hoped it would do for training our sales associates. Our older associates, once they overcome their initial fear of being on the computer, actually find the program very easy to use. Our new hires right after going through the training can go out and help customers on the sales floor without having to go look up information every time a customer asks them a question about a product. Now they know the answers. All our employees love the training. "
Jennifer Eickhoff , Training Manager
Hatch Furniture and Flooring 
				" This was one of the most advanced courses that has ever been offered on furniture and I am surprised of the amount of information I received. "
Sales Person, Sales Person
Retail Sales

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