fundamentals

Product Knowledge

Furniture Product Knowledge is the foundation for a successful career in furniture sales. These 36 lessons cover 24 topics that teach everything from sofa and chair styles to fabrics and finishes. Become certified in furniture product knowledge and stop losing sales because you don't know furniture like your customers expect.

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How has the Fundamentals of Product Knowledge Course helped you make sales?

  • " generally, the knowledge helped me on an everyday basis. "
  • " people don't realize how important a mattress and boxspring are to thier quality of life so i explain all the benefits and end up selling a higher price mattress and boxspring "
  • " Construction of a sofa, specially its parts name of springs, and foam density helped me a lot in closing sales "
  • " The sales training has help me to close more sales in our furniture, bedding department. "
  • " This sales training is out of this world. I truly enjoyed this experience. "
  • " I have shared what I've learned to customers about the frames of the futons and the mattresses and how they are made. The mechanism of the reclyners. The type of woods that are used. "
  • " Very easy to use and very informative "
  • " I have gained considerable knowledge in every area of the furniture department. I was able to explain the value of our top-grain leather sofa and loveseat to a customer, and they were happy to spend over $2,000.00 for the set! "
  • " I understand so much more about the construction of furniture, types of fabrics, the production process for materials used, and much more. This was the most useful training that i have received so far! "
  • " this course have improved my confidence and knowledge about sales. "
  • " What the materials was made of. "
  • " I learned the most from the leather and mattress sections of the course. Learning about learher has made me more comfortable in talking to customers about the products. This has made making sales in the leather furniture more profitable for me. "
  • " knowing the product when asked a questions "
  • " by explaining leather quality to a customer helped me close a sale "
  • " A customer came in to purchase a sofa. I was able to tell them it was eightway hand tied, about the base, the frame, how the tighter the weave of the fabric the more durable and made the sale confidently. "
  • " The parts of the sofa was helpful and the veriaty names of chairs "
  • " No sales yet. I will be using knowledge for furniture rental very soon. "
  • " Five minutes after completing the leather activity my next customer had so many questions about leather......I was able to explain and describe the grades and different quailties of the leather....It proved for me to be an exceptional training tool for me. "
  • " knowledge is power,It help me alot to help customer to choose what they looking for or need. good customer service is always customer feel good and trust us to often come back. "
  • " Being able to describe various sections of the sofa. And being able to let the customer know the quality of the funiture. "
  • " Not on sales floor yet. "
  • " I am more confident and feel like I know what I am talking about when it comes to different woods on the dressers and bookshelves that we carry and how to take care of them. "
  • " great expeirence "
  • " In general, I feel more confident in my sales pitch because I know that if I'm asked detailed questions about a product, I will now know the answer. A knowledgeable salesperson is what customers look for. Nobody wants to buy thousands of dollars worth of furniture unless they feel confident that what they're buying is a quality product and a good value for their money. "
  • " I strongly agree. "
  • " Very user friendly Thx Brian "
  • " knew how to explain what material used on mattress,leather furniture "
  • " this will be a good tool for better job knolegde "
  • " Have yet to put any knowledge obtained from this course to use at the roomstore. "
  • " The product knowledge helped me learn more about different types of furniture "
  • " I have not started selling for now,but i stongly believe that it will help me alot any time i start selling. "
  • " help me better desrcibe to customers what they are looking at, and why "
  • " I was able to expalin the difference in why certain style of furniture cost more than others and the difference in the type of leather furniture. "
  • " I am a new comer. Its been just one week since I have started selling. I sold a Sterns and Foster matress. I remembered the inmake of the matress and was able to explain that to the customer. He was impressed and bought the 500 $ matress. "
  • " We have jsut started with the course, but I can see this as a way to increase our sale, by informing our customer have the pieces manufactured. Have to sale a mattress. "
  • " When helping a customer they were impressed about the extent of my knowledge of the piece of furniture that they were looking at. "
  • " This course will benefit me in my job and knowledge of Furniture, Rugs and Mattresses. "
  • " Very exciting course. I feel I learned a lot from the information and pictures outlined in the course. "
  • " I enjoyed doing the Fundamentals cours. What I like most was some of the material was done by discriptive pictures with information. "
  • " It helped me in knowing what the customer was looking for. And it helped with the suggestions I could make for them with information they gave me about the room they were looking to furnish. "
  • " I have just started in sales, and we use the fundamentals in the training phase, before a person goes "on the floor". I found it a valuable overview of many concepts and terms I know I will use on a daily basis. Having a grasp of at least this information will definetly make me sound more intelegent on the floor in explaining the features of the products we sell. Thanks! =) "
  • " It definately helps to generate sales when u have a strong product knowledge "
  • " I am currently not in sales, however I teach sales associates. Having the knowledge on the product comes in real handy! If I can talk up a product, it becomes desirable and will sell! "
  • " This experience took my 2 days to read, take notes on and complete. I know have a better understanding of the items and how to sale them. This being only my 2nd day in retail furniture I thought was really helpfull. I would have liked some interaction on the sales floor after each lesson. That would have helped my apply my learnings on the sales floor. "
  • " I knew what a piece furniture was and was better able to describe it. "
  • " Still in training "
  • " I was able to identify & discuss the different types of furniture, woods, fabrics, leather etc. more with my customers. Also, now I am able to read the labels on the furniture & tell the customer what they mean. "
  • " Completion of the fundamentals is required prior to selling at our store. "
  • " I had a man and a woman in and he was the engineer type and it was useful to be able to throw out some of the "big" words he was looking for "
  • " definately good training tool "
  • " I have not been on the floor yet, but I believe that the information contained in the course will be of great benefit as I continue the training process. "
  • " Knowing how the furinture was built and knowing the leather standards "
  • " I AM A RETURN SALESPERSON TO THIS COMPANY AND THIS HAS BEEN A BLESSING TO HAVE HAD THIS TRAINING LESSON TO REFRESH MY KNOWLEDGE "
  • " I'm new to the store so I haven't been on the floor to make sales yet. But I learned enough to prepare meself for when I do start to make sales. "
  • " I can say this was a very knowledgeable course. The graphics was very educational. The questions was easy to read and answer. "
  • " none at this time "
  • " Since we have just started selling mattresses I found that section very helpful in learning the composition. "
  • " making the customer trust what you tell them "
  • " I am taking this test as a prerequirment for the sales job "
  • " I cannot actually say that this has helded me make a sale yet as I have not yet been presented with the oportunity to consult with the customers, but I am very confidant that the information that I have absorbed from these lessons will benefit me to a great extent. "
  • " was able to explain more fully the difference btween the lower priced leathers we have on the floor and the more expensive leathers we have on the floor resulting in a sale of the higher quality "
  • " The fabric lesson and fiber lessons were the most helpful to me. They help me to direct clients to the most practical choice for them. Example: rayon should be used in a lower percentage in most upholstery unless draping is necessary. "
  • " not Applicable "
  • " It was timely. A lot does not pertain to my postion. However it was informitive. Well put together : ) "
  • " To early to tell i have just compleated store training and have not started on the sale floor yet. "
  • " Leather and fabric content is the most important thing to have a thorough knowledge of. It can make or break a sale. I was capable of making a great upholstery sale because I knew where to take the client to fit her lifestlye needs. "
  • " The knowledge gained in general gives me more confidence when demonstrating various features of the furniture. I had learned much of this through Interior Design classes but it was good to have a re-fresher. "
  • " I thinking knowing the types of leather and types of material helped out alot "
  • " After doing the knowledge quizzes on leather, I had a client looking at a nubuck leather and I was able to full describe what had been done to make the leather feel the way it did. She did not end up going with the nubuck, but was impressed with the knowledge I was able to provide. "
  • " I AM A SALES MANAGER FOR RC WILLEY. I SOLD FOR 2 YEARS AND HAVE MANAGED FOR 13 YEARS. I CAN ALWAYS USE SOME EXTRA KNOWLEDGE FOR MY SALES ASSOCIATES. "
  • " THIS COURSE REFORCE MY NOWLEDGE AND MAKE IT EASY TO EXPLAIN TO MY CUSTOMERS EVERY SINGLE QUESTION THAT THEY MAY HAVE ABOUT THE FURNITURE THAT THEY`RE PLANING TO GET. "
  • " N/aaaaaaaaaaaaaaa "
  • " I LEARN MORE ABOUT FIBER AND LEATHER FURNITURE IT WAS HELPFUL. "
  • " Have not started selling yet, however there were a lot of useful material on products. "
  • " With the leather customer all way ask "Is this real leather" and I can tell them if it is or not. "
  • " I learned more about the fabrics and it made me a $4500 sale "
  • " I had a very difficult time downloading each section, after my first time logging on and then off the site. I had this problem with both my PC and my laptop. This caused me to take several weeks to complete my testing. Once I was able to download a segment again, I kept having to log on after each segment was completed, before I could advance to the next segment. Very frustrating and time consuming "
  • " I knew what a customer meant when they were describing a certain style of chair he wanted for his living room. "
  • " being able to tell a person with alergies what is in the bed and the way it is layed out. "
  • " I haven't made any sales yet, because I am still in training. Based on what I've learned through this training, I'm confident that what I have learned will be invaluable for my future sales. "
  • " I have been able to point out characteristics and styles to the customer and they are more apt to purchase where as before it was all opinion. "
  • " Knowing the history behind a style. "
  • " I knew about the leather tanning process of a particular piece that helped make a sale. "
  • " very knowledgeable,in-depth and informative "
  • " The lesson about the construction of a sofa provided invaluable information. I find that customers not only appreciate but are impressed when a sales associate has a through understanding and knowledge of how furniture is made. "
  • " TOO EARLY TO TELL "
  • " leather knowldge "
  • " THE INFORMATION WAS A GOOD REFRESHER COURSE.. TALKING MORE ABOUT CONSTUCTION OF A SOFA HELPED ME CLOSE A MOTION FURNITURE PURCHASE. "
  • " I was able to present leather uph in a more knowlegable way "
  • " this program gives you the confidece you sometimes loose during the course of a day. "
  • " Up to this point, it hasn't - in this economy, consumers are more interested in the bottom line than product knowledge "
  • " The styles were very helpfull.I was able to project knowledge and close a sale on a living room set. "
  • " IT HELPED ME TO BE MORE CONFIDENT , IF YOU HAVE THE PRODUCT KNOWLEDGE YOU CAN SELL MORE , AND BE OF MORE HELP TO THE CUSTOMER .HAVING THE ANSWERS HELPS BUILD TRUST. "
  • " i WAS ABLE TO SHOW MY CUSTOMERS MORE DETAIL AND EXPLAIN THE PRODUCT BETTER. "
  • " I KNOW THE PROPER NAMES OF THE PIECES IN FURNITURE "
  • " MORE CONVERSANT TALKING ABOUT LEATHER "
  • " From using examples of framework to the fabric styles. It helps you discribe the furniture more accuratly and promote you as a authority in the furniture business. "
  • " I gained more confidence from taking this course. When a customer asks me a question I am able to answer it. "
  • " BEING REFRESHED ON THE CONSTRUCTION OF QUALITY FURNITURE HAS HELPED ME TO CLOSE MORE CUSTOMERS OVER OUR OTHER FURNITURE STORE SALES ASSOCIATES. THE CONFIDENCE LEVEL RAISES WHEN A CUSTOMER SAYSE THE "THEY DID NOT KNOW WHAT KILN DRIED FRAMES WERE AT THE OTHER STORE". MY SALES WILL HAVE NEARLY DOUBLED OVER THIS TIME LAST YEAR. "
  • " I learned so much by taking this course.... "
  • " na took the test in 3hrs time over 2days "
  • " Easy way of learning the products! Easy to retain! "
  • " When a customer comes in the store and they ask about a certain piece, I now can take them completely to that certain piece. "
  • " Just finished, not applicable. "
  • " I have sold more leather furniture because i know how much better it is and will last longer. "
  • " There have been a couple instances where a customer asked for a specific style, and this helped me identify it - I'm new to furniture. "
  • " working selling leather goods. I was able to use this new knowledge to sell a sofa set, and did so with a confident feeling. "
  • " SALES MANAGER "
  • " By reviewing knowledge, "
  • " I have had past training and this refreshed my knowledge and helped me sound more confident and sure on the floor. "
  • " Customer was more willing to listen when she felt I knew technical details and was not just "selling" "
  • " The information I learned about the construction of a sofa, helped a customer to come to a final decision between our store and the competition. I felt pretty good with myself. "
  • " Having more knowledge in the leather and the fabric I was able to sell a sofa set to a couple who did not think the fabric(microfibre) would of been suitable. They were tired of leather, but thought it was the only choice they had for ease of cleaning "
  • " Training Others. "
  • " I had a customer wanting a rocker/recliner but could not deside on which one, i told the customer the difference in open and closed foot rest and making sure top of chair back was above their head along with the type of arm rest we had on display, i also menchoned that when chair was upright your legs should fit comfortably, then the customer made a choice to suite their needs. "
  • " I have not yet had an experience where the information from this course was used. "
  • " When a costumer asked about the difference with a microfiber sofa vs a suade sofa. "
  • " learning the different styles of furniture is helpful "
  • " A LADY WAS INQUIRING ABOUT A RECLINER AND I BELIEVE THE TECHNIQUES I LEARNED HELPHED CLOSE THE SALE AS I WAS VERY CAREFUL TO ASK FOR THE SALE "
  • " I describe a couple of items that i didn't know before my training that customers were very please with "
  • " Has made a difference in leather presentations. "
  • " all the way "
  • " I am still in training and haven't been on the sales floor yet. "
  • " I think that the training should apply more to the actual furniture that is sold in the Room Store showrooms. "
  • " used leather knowledge to help sell a recliner "
  • " Its made me more confident in relating more hard hitting benefits to the customer uaually resulting in an step up sale. "
  • " N/A, STILL IN TRAINING "
  • " Very Helpful. Thank you for offering this course, it has increased my knowledge and helped in answering customer's questions. "
  • " CONVINCING A CUSTOMER THAT LEATHER WAS MORE PRACTICAL AND IN THE LONG RUN MORE AFFORDABLE THAT FABRIC. LEATHER HAVING A 15-20 YEAR LIFE SPAN "
  • " The knowledge gained from this course helps me assist fellow dealers and their staff with product knowledge, features and benefits "
  • " Customer wanted to know where the back brace of a chair was. I could show him where it was and its purpose. "
  • " I 've learned the different chairs in the course and when the customer came in and wanted to purchase a particular chair I knew exactly which one she wanted. "
  • " Well, I'm not officially on the floor yet, but I feel this course has strongly improved my confidence in product knowledge. I can't wait to start selling. "
  • " un cliente estava buscando una comedor que fuera la madera oak (y yo pude explicarle algunos beneficios de este tipo de madera) "
  • " It helped me explain to the customers the type of material, and it helped him decide was better for his house. "
  • " I WILL GO BACK TO THE SELLING FLOOR THURSDAY BUT I KNOW THAT IT WILL HELP ME VERY MUCH HAVING TAKING THE TRAINING. "
  • " I FEEL NOW MORE CONFIDENT IN FURNITURE SALES "
  • " The knoledge is very important in this business, also I feel much better when customer ask me. "
  • " THE TRAINING COURSE INCREASED MY SALES THANK YOU "
  • " i just finished the course.. "
  • " The product knowledge regarding furniture was very helpful "
  • " I AM NOT A SALES PERSON, I AM IN THE SERVICE DEPT. BUT THE COURSE WAS HELPFUL TO ME. "
  • " I am not a salesperson "
  • " I was able to go into detail on the different types of leather and how long of a life span it has. Having this knowledge gave me the confidence to sell. "
  • " id have to say just knowing more of the terms used in the different styles of chairs has helped and im sure more of it will come into play in the future. "
  • " thanks to the knowledge provided by this course I am able to better serve and understand my guest wants and needs. "
  • " Knowing the different grades of leathers has helped me make sales, by communicating with my customers. "
  • " i have not had a chance to use what i learned from the course "
  • " I don't have any experience, yet, but I am sure all I learned will help me to keep inform my clients in futures sales. "
  • " I knew the parts of the furniture to tell the customer. I felt informed. "
  • " We have been slow during this training process and I haven't had enough time to see if it helped. "
  • " The program seems to have a few flaws. Overall its not bad, but still needs work I believe "
  • " I LEARNED THE DIFFERENT STYLES OF SOFA'S AND UPHOLSTERED CHAIR'S THAT HELPS ME COMMUNICATE WITH CUSTOMER'S ON THE STYLE THAT THEY ARE LOOKING FOR "
  • " Not yet completed with training so no examples at this time. "
  • " The ability to sound like a professional and an educated person regarding furniture and its construction in invaluable. "
  • " PRODUCT KNOWLEDGE HAS HELPED ME WITH MULTIPLE SALES. IT IS EASIER TO SHOW A CUSTOMER WHY ONE PIECE OF FURNITURE MAY BE PRICED DIFFERENTLY THEN ANOTHER AND THEN WHY IT WILL LAST LONGER. "
  • " MY NEW PRODUCT KNOWLEDEGE HAS HELPED ME SELL "
  • " tHE QUALITY OF LEATHER AND THE EXTRA EXPENSE OF A LEATHER PRODUCT VERSES FABRIC AND THE LONGEVITY OVER IT'S LIFETIME INVOLVED WITH A QUAILTY PRODUCT-WEARABILITY FUNCTIONALITY "
  • " yes i can share to my coworker about this traning "
  • " describing the different leathers... "
  • " IT HAS REALLY HELP ME TO EXPLAIN THE TYPES OF FABRIC OF A PARTICULAR FURNITURE TO A CUSTOMER,WHICH ENDED UP ME GETTING THE SALE. "
  • " It help me to explain to my customer and they understood what explained to them and to understand the product. "
  • " It help me to help the customer with knowing the type of material what it takes to make the furniture. "
  • " Just knowing the information about how it is made helps to insure the customer knows all about what he/she is buying "
  • " This course not only gave me the knowledge to know what I was doing but also to feel confident in what I was doing. The first week I quickly noticed this change.Thank-you so much. Liz. "
  • " sharing with a customer about how to pick a recliner by her size and height. "
  • " THIS SHALL BE DETERMINED AT THE MOMENT I START MY SALES. "
  • " I will be able to use the information I learned in the course to educate my clients on the differences in the quality of the furniture. "
  • " WELL I GO IN TO THE SALE MORE RELAXED KNOWING I GOT THE FUNDEMANTALS. THE SALE IS MORE FLUENT NOT SO CHOPPY. "
  • " it helps in everyday talk with customers and makes you credibility stornger when you know facts. "
  • " I did not know the difference in the leather names before this course. Now I have more confidence. "
  • " A customer came into the showroom to buy leather but unsure of what they wanted so they were looking for the low price point leathers. When i explained the differences in the processing, i did step them up to spend more and get the best quality available "
  • " Bed room sets, I would have assumed that all wood furniture was solid wood, the product training on wood made it more clear on why a wood vanier is used instead of solid wood in most cases. "
  • " I did not know much about the technology behind making furniture. It has really help me appreciate the process much better. "
  • " Eplaining the didderent grades of leather. "
  • " selling top grain laether "
  • " knowledge of terminology conveyed to customer "
  • " When helping a customer a thought came to my mind about the types of leathers and it helped in explaining it to the customer in a way that they understood. "
  • " can't recall a specific sale at this time. "
  • " Knowledge is good "
  • " HAVE NOT MADE A FURNITURE SALE YET "
  • " Knowing more about fabrics helped me explain to a customer why she should go for the more expensive fabric. "
  • " Not used the product knowledge yet, but I am familiar with most of the information "
  • " I KNEW MORE THAN I thought I did. It was fun and easy. "
  • " I sold a leather sofa because of the knoledge of leather that I gained in this course. "
  • " I JUST FINISHED, BUT IT WILL HELP ME ON SALE FLOOR "
  • " I can explain more about several of what I learnt from this course to my customer and answer most of their questions with confidence. "
  • " IN THE BOX WHERE THE TRAINING TOOK PLACE,I WILL SUGGEST THE WRITTINGS WOULD COME IN LARGER WRITTIGS.AS IT STANDS NOW,IF EVEN ZOOMED YOU CAN'T GET IT AS YOU WANT. ONE SALES PERSON WAS COMPLAINING ABOUT IT TOO. THE TRAINING HAS BEEN AN EYE OPENING FOR ME.PLS THAT WAS MY SUGGSTION FOR IMPROVEMENT.THANKS A LOT. "
  • " GREAT COURSE WISH IT WAS AROUND 15 YEAR AGO LOVE IT AND WILL KEEP USE IT TO REFRESH AND IMPROVE. "
  • " costumer came in asking for a particular sofa design (kidney) and i was immediately able to bring them over and discuss the piece without having to ask anyone and close the deal "
  • " Learned more about the product i am selling "
  • " wound like more info .like more hands on training "
  • " explaining leather types and how to care for it. "
  • " Knowing how to describe a blind mortise joint enabled me to help the customer understand the importance of its use. Giving this information to the customer made them aware of the quality construction of the bedroom piece he and his companion were considering.Sold! Done Deal :) "
  • " i learned the proper names for pieces i didn't know before and it made me appear more informed and the customer came back to me "
  • " I started watching my customers buying signals a lot closer. "
  • " My Knowledge made me feel more confident & I can more easily approach customers now, many more closing sales. "
  • " specially with the leather to really be confident with the customer about the type and quality of the leather they are purchasing.customer really like the knowledge when talking about the difference between leathers "
  • " I have not been on the floor yet,however, I know knowledge is very important and being able to explain various factors to the customer "
  • " I have just started with our company. But it gave me an over view of what to expect when I begin working on sales floor and the informations givne in this program has help me understand the different products we have to offer. "
  • " I have not. "
  • " IT HELP ME TO MAKE MORE SALES "
  • " KNOWING THE TERMINOLOGY OF DIFFERENT THINGS HAS HELPED WHEN EXPLAINING TO CUSTOMERS, AS WELL AS KNOWING WHAT A CUSTOMER IS REFERRING TO WHEN THEY ARE TRYING TO EXPLAIN WHAT THEY WANT. "
  • " Awesome training course, would like to be able to access this from home, or maybe have the ability to do from the home "
  • " I am not working in Furniture department at this time, but knowledge gain will help in future sales. "
  • " the information on frame construction helped explained the value that different frame types create in the sofas "
  • " I completed this course for extra credit toward my job training plan, I am not working directly in furniture sales at this time. "
  • " I was able to discuss the difference in fabric content with a client who was having difficulty deciding between two. She needed a fabric that was more resistant to fading & stretching, so I recommended the synthetic blend she was looking at versus the other, 100% cotton fabric based on the inherent qualities of the two fabrics. "
  • " This course has given me more confidence when showing a potential customer a sofa, chair, and different styles of furniture. It has really helped a lot. I sold a complete living set to a customer who asked about the structure of the sofa and loveseat. Because i was able to answer the customers questions with confidence we made a sale. "
  • " I was able to understand the product more because I learned valuable knowledge during the training course. "
  • " to work with the i am just looking customers. "
  • " it has been helpingful "
  • " had a customer wanting to know the benifit of purchasing a wooden as per getting a partical board set. i told her that the wooden set would last her much longer , for a child because kids now a days are super distructive, with a woodern set she would be able to revitalize it with a bit or sand paper and either vanish or paint(wood is more durable and will last much longer) "
  • " FRAME WORK OF A SOFA WAS HELPFUL IN MAKING A SALE. "
  • " The understanding I gained on frame structure of furniture helped me to direct customers on the longest lasting choice. "
  • " it help me close a sale of sofa just refreshing my overall knowledge "
  • " Not applicable "
  • " A customer wanted leather but was having trouble justifying the cost...I explained that leather lasted between 15 and 20 years...customer bought "
  • " Feature benefit has really been helpful in closing all my sales. One day I had a customer looking at two different sets one had dovetail drawers I pointed out benefits and closed the more exspensive one. "
  • " IT HAS MADE ME MORE CONFIDENT IN HOW FURNITURE IS CONSTRUCTED AND ABOUT FABRIC NAMES. I DON'T HAVE A PARTICULAR PERSONAL EXPERIENCE "
  • " I was really knowledgable about the styles of sofas to make the customer feel comfortable and show her exactly what she wanted. "
  • " WAS BETTER ABLE TO DISCUSS DIFFERENT STYLES OF FURNITURE WITH CUSTOMERS AND TELL THEM WHAT THE STYLE THEY LIKED WAS CALLED. "
  • " I had a customer who had no idea how to furnish her room at the barracks.She had the money but not the know how. I was able to select items from what she enjoyed doing after work and she purchased three roomfuls of furniture. I was happy and so was she. "
  • " MY KNOWLEGE ABOUT LEATHER KNOWING TOP GRAIN AND FULL GRAIN AND DURABILITY OFF LEATHER OVER FABRIC "
  • " Being able to explain leather better to a customer "
  • " FABRIC KNOWLEDGE "
  • " n/a- Just finished the course. "
  • " better product knowledge "
  • " HAVING THE KNOWLEDGE OF LEATHER HELPED ME CLOSE A SALE WHERE THE PLACES SHE SHOPPED BEFORE WERE CLUELESS. "
  • " This course has helped me to know more about furniture and it as well has helped me know more about helping my customers for a better selection in furniture. It will also help me increase my sales. "
  • " I found the site very easy to navigate and the information was presented in a way easy to understand. I found it very useful and have used some of the information already in my sales approach. "
  • " I can not think of anything specific but my confidence level has increased with customers. "
  • " I was more relaxed after learning approaches and re-approaches and was able to sell a table and chairs to customers who said they were "just looking "
  • " knowing the grades of leather and types of wood "
  • " By explaining better the differences of leathers I was able to come across as a leather furniture expert. "
  • " makes you look more outside of the box! "
  • " Was a good refresher course!! "
  • " non-aplicable "
  • " MORE KNOWLEGE OF THE PRODUCTS. "
  • " Just makes me feel more secure. "
  • " Technical leather information has helped me explain differences in products to customers. However, details should be included on Blended/Bonded leather, bicast leather, and the polyurethane used with leather match "
  • " I've been able to explain in more detail to my customers about the pieces they are interested in, which has definitely helped my selling ability. "
  • " I was able to talk about the different types of woods and quality of each. "
  • " i BELIEVE THE COURSE IN LEATHER WILL BE THE MOST HELPFUL "
  • " UP-SELLING THE FEATURES OF A FULL-GRAIN ANALINE LEATHER VS. A SPLIT OR TOP GRAIN. "
  • " Explaining Fabric content and durability "
  • " i HAVE ALWAYS BEEN A STUDENT OF FURNITURE AND IT'S HISTORY. i BELIEVE THIS GAINED KNOWLEDGE ENHANCES MY ABILITY IN GIVING MY CUSTOMER A COMFORT IN MY ABILITY TO HELP THEM MAKE WISE DECISIONS. "
  • " One experience where the product knowledge from this course was helpful when I was explaing the overall construction of a sofa to one of my clients. "
  • " At this time I can not recall any sale experience that was made because of the product knowledge from this course. I am sure I will be able to use it soon. "
  • " I am able to talk more about the types of upholstry.I feel comfortable when I am aked for information about different pieces of furniture. "
  • " At this time I have not been able to apply the skills learned, but these session are very informative. I know I will be able to utilize the training obtained in the future. Great coarse "
  • " Leather chair by Ralph Lauren done in full-aniline/suede combo - high quality "
  • " I just completed it so I haven't been able to apply what I learned yet. "
  • " IT TAUGHT ME TO SPEAK A LITTLE MORE SLOWER,THAN I'D USUALLY WOULD AND TO LISTEN TO MY CUSTOMERS. "
  • " COURSE ON FIBERS AND FABRICS HELPED TO REFRESH MY PREVIOUS KNOWLEDGE. AIDED IN COMPLETEING A SALE, WHEN MY CUSTOMER WAS EXTREMELY CONCERNED ABOUT WEAR, STABILITY, AND STRENGTH OF THE FABRIC SHE WAS SELECTING FOR WINDOW TREATMENTS. "
  • " I feel more confident talking to customers about leathers. "
  • " The individual modules took way too long to load - much longer than the other lessons avaialable in the training section. "
  • " A customer asked for a Laredo sofa and I could easily detect one in our department. "
  • " case goods was a thrill "
  • " Higher level of furniture terminology has made me sound more confident. "
  • " This information will help me to be more informed and confident. "
  • " if you know the product is easier to sell "
  • " I sold a lady a dresser and night stands because I was able to show a lot of things I learned or relearned on your sight everyone no matter how long you do anything you can still learn somethong new everyday. "
  • " Distinguishing various leather processes helped sell customer on leather furniture "
  • " No experience yet. "
  • " I haven't been on the sales floor since completing this training. "
  • " could talk more about rugs. "
  • " by being more informed and confident to sell the product. "
  • " Explaining the benefits of leather and its properties helped the customer select leather versus other materials. "
  • " Considering that I just finished the training courses I have yet to to take advantage of the knowledge I now have. "
  • " thsi training is helpfull and increase my acknowledge "
  • " ifound some of the details ,like how synethic fabrics are made un nesseary..i think we just need to know how to recognize differnt fabrics and how rto care for them "
  • " I'm sorry, I have no example to offer. "
  • " Great Course!!!! "
  • " I found this course to be quite easy and enjoyable. Information was condensed making it easy to remeber. "
  • " A customer came in asking about the type of leather of a sofa that we carry, and I was able to tell her which kind it was and the importance of it. "
  • " Knowing what type of wood material and quality of leather a product is made of helps the customers determine that they are getting quality merchandise at an affordable price and make them feel they are getting great customer service from an associates who know the features of the items they have on display for sale. "
  • " I have not been able to use this towards my job sales yet. "
  • " I have not yet been on the sales floor since completing the tests. "
  • " Taking this course made me realize that I know a lot more about the products that we sell. I feel more confident with the customer when they ask me a question and the confidence helps me make a sale and give the customer a better knowledge of the product they just bought. "
  • " I am an ICA for the exchange and haven't hade the chance to use my new learned skills as of yet. "
  • " Knowing leather that was real from non-leather "
  • " It informed more about the durability and life span of leather and swayed customers to purchase leather over microfiber. "
  • " I had just finished the section on wood types when I had a customer ask about what type of wood a table was made of. I was able to respond with confidence the wood type. The customer was impressed and bought the table. "
  • " A customer asking about mattress features "
  • " Every day I use something I have learned in my sales presentations. "
  • " people buy from salesman that knows the product i increased my sales 50% thank you!!! sincerely, Julia Keryakes "
  • " I have been able to give the customer the correct information about the furnitutre. "
  • " i was helping a customer on a leather sofa and loveseat and he wanted to know why the sofa was priced more than the other leathers that we carried and i told him the quility diff depends on the grade off hide. "
  • " I was able to explain the quality of a chair frame to a customer. The customer was impress and purchase $3000+ "
  • " more confident to talk to customer. "
  • " was very informative a great way to learn or refresh yourself,allows you to come across as a true professional "
  • " The wood joinery was some thing learn and share with my customers "
  • " wood product knowledge helped in pitching bedroom sets and ultimately in closing sale "
  • " It's great for sales people who are new to the furniture business as well as people who have been selling for years..... "
  • " SHOWING A CUST THE CONSTRUCTION OF A DRAWER "
  • " I was able to describe the sofa sets better to help me get the sale. "
  • " information i didnt know then i know now. "
  • " My customer liked leather but complained about it being too hot or too cold. I was able to explain to them how its made to keep cool in summer and warm in winter. I was able to demo the sofa for them and eventually was able to understand and see exactly what I was saying! "
  • " I like pictures. I'm a picture learner. "
  • " leather section was very informing "
  • " selling matresses:the amount of time spent laying on it it before deciding "
  • " It helps to educate the customer and allows them to make the right choice for their needs. "
  • " I learned alot about leather. I loved that lesson. I was able to share the process with a customer "
  • " A Customer wanted to know the difference in durability between a leather recliner as opposed to one in fibre "
  • " I was lacking some general product knowledge that I felt I should have. This course helped me to feel more confident speaking about products. The more confidence, the more likely you are to sell. "
  • " I was able to over come the "I'm just looking" customer. "
  • " mattress knowledge...all the components "
  • " The leather training was helpful, I learned new things that i did not know before. It did help me closing a sale. "
  • " keep the good job "
  • " I haven't yet had the opportunity to use this information in a selling situation. "
  • " I am a Learning Facility and the course was easy,the only thing, I had to split the training up into three days. It was not because of the course, it was the time I had to spend with the associates. "
  • " Gave me great assisting in selling a mattress. "
  • " Especially appreciated the mattress information "
  • " knowing furniture styles helped get the customer to the right furniture, benefits of leather and the care of leather/fabric/wood helped sell services, mattress info/design/warranty helped with choosing the right mattress and selling mat. pads... "
  • " HAD A CUSTOMER THAT ASKED ME ABOUT A STYLE OF FURNITURE AND I WAS ABLE TO HELP THEM WITH STYLE AND COLOR MATCHING OF THE DECOR IN CUSTOMERS HOME. "
  • " LEARNING ON THE COMPUTER AT HOME MADE IT EASY I HAD MORE TIME TO DO IT AND UNDERSTAND IT "
  • " This experience was like using flash cards. It can be fun. "
  • " Having better knowledge of beding "
  • " All the practice worksheets said they were deleted when I clicked into them, so I was unable to use them. "
  • " Not selling yet, but will definetly help me in the future. "
  • " I was very greatful for the product knowledge and training of the leather production module. Understanding terminology of the aniline process will help to build credibility with many customers and allow me to better understand how to sell against my competitors. "
  • " I haave had similar training with other co.and was able to get more addons with any product knowledge and factory tours and seeing coworkers do roll plays. All product knowledge is valuable with every sale. I helped a customer select carpet and a entire home full of furniture and area rugs and with lamps and accessories which was so gratifying. "
  • " had a customer with a size issue in a sitting area suggesting 2-love seats was key to making sale "
  • " I am a field concultant and have new sales staff at every sales site I am at. The sale site the I am at present, has new sales associates to furniture. The fundementals of this course help to refreash the knowledge I have aquired over the many years in the furniture industry. With the tools of the program, I have implemented a training program to give them product knowledge, which has increased the bottom line at this site. "
  • " I am not actually on the sales floor yet "
  • " i was able to explain to the customer exactly what he/she was buying as well as the quality and the make of the furniture. "
  • " I don't necessarily think that it has helped me make a sale. "
  • " I was able to explain the benefits of top grain leather, and its value. The customer was impressed and excited to have something in her home that she could be proud to own, and know that it will last a long time because she didnt want to chance buying something with less quality, even if the price was lower. "
  • " too soon to tell "
  • " Not on the sales floor yet "
  • " One sale in a carpet presentation I was able to answer some basic questions. "
  • " Yesterday I had a customer looking for a sofa with her two friends, I spent no more than 30min giving the P.K. when they left to go eat I really thought I lost the sale but when they came back not only did she buy the sofa she got an ESP. her friend who loved my service bought a glider chair with ottoman costom fabric and an ESP to go along with the chair and her third friend bought the bed frame in the clearance section. "
  • " I WAS ABLE TO MAKE A SALE RECENTLY WHEN I WAS FULLY KNOWLEDGEABLE IN THE COMPLETE BENEFITS,FEATURES AND ADVANTAGES OF A CHAIR.HAVING DEMONSTRATED AND EXPLAINED TO THE CUSTOMER'S SATISFACTION,SHE WAS ABLE TO MAKE A WELL,THOUGHT-OUT DECISION IN PURCHASING A RECLINER CHAIR DUO FOR HER AND HER HUSBAND. "
  • " I believe once I get on the sales floor this information will be helpful "
  • " Increased Knowledge of Wood helped me describe a Diningroom set to a much fuller extent. "
  • " As a leader in the business. The furniture training gave me the opportunity to relate to my Sales Professionals, and help them over come objections. This not only enhanced the sales Professionals performance, but the overall stores performance "
  • " the extra knowledge helped me to aswer customers needs with technical terms "
  • " refreshing product knowledge made me more sales "
  • " I haven't started selling yet "
  • " more complete knowledge of differient fabric strengths "
  • " I have not been out on the floor yet but i have a feeling it will be alot of help. "
  • " Have not made a sale yet "
  • " This was part of my training before selling for first time. "
  • " Not applicable in that sense.It has increse my product knowledge to a point were I can concifdently convey styles and information. "
  • " I felt the information presented was useful. "
  • " Yes very good for me "
  • " Knowing about the different kinds of chairs. "
  • " It gives you more confidence in helping customers select the right merchandise. "
  • " the different between the wood types she want cherry and had pick off magony wood dresser "
  • " I told someone what material the couch was made of. "
  • " quility of letter and the break down of all the merchandise. "
  • " A valued customer came in and wanted to know why there is a difference in prices when purchasing mattresses that are different in price. Being able to describe the difference in the quality helped them to select a mattress with confidence that it was well worth the price. "
  • " I HAVE NOT BEEN ABLE TO USE ANY OF THIS YET ON THE SALES FLOOR. ALL MY OPPORTUNITIES HAVE COME IN OTHER FORMS OF SALES EXPERIENCE. "
  • " one half of the experience that this course was to find all types of wood there that was very important to me. "
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Reviews

				" We have been very pleased with the Fundamentals - Furniture Product Knowledge on-line training program. It provides us with a professional, well structured program to ensure that our design consultants have a solid base of understanding of the products they are selling. This program supplements our extensive training program extremely well, and is the reason why so many of our stores have renewed their subscription and our new stores have signed on.  "
Frank Goldoni, Vice President of Franchising
Designs of the Interior 
				" All our stores are using the Fundamentals - Furniture Product Knowledge. We've experienced no resistance from our sales people. It's helping them to understand the basics of construction. We're seeing good results.  "
Jeff Wolff, Merchandise Manager
K's Merchandise 
				" You can take a real neophyte, train them with the Fundamentals - Furniture Product Knowledge course, get them out on the floor and they'll be able to sell.  "
Bruce Dunning , Head Buyer
AMI/Furniture Leaders Buying Group 
				" The Furniture Product Knowledge online sales training program is doing everything we had hoped it would do for training our sales associates. Our older associates, once they overcome their initial fear of being on the computer, actually find the program very easy to use. Our new hires right after going through the training can go out and help customers on the sales floor without having to go look up information every time a customer asks them a question about a product. Now they know the answers. All our employees love the training. "
Jennifer Eickhoff , Training Manager
Hatch Furniture and Flooring 
				" This was one of the most advanced courses that has ever been offered on furniture and I am surprised of the amount of information I received. "
Sales Person, Sales Person
Retail Sales

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