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Selling Techniques

Mastering the right sales techniques is the key to making sales and keeping customers. These 17 lessons cover 12 topics that teach everything from effective greetings to handling objections and closing sales.

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How have you benefitted from the SalesForce Course?

  • " yes of-course "
  • " My whole staff and customers have benefitted from the SalesForce training. All new employees must go through the training and I recommended it to anyone in our industry. "
  • " I have greatly benefitted from taking this course. It has made me more comfortable in my position as a salesman. I also have more confidence dealing with \"i\'m just looking\" customers and their objections. "
  • " I have an increased knowledge of how furniture is made, the features and benefits of the different types of furniture/materials/fabrics/leathers, and an increased ammount of customers that end up purchasing from me rather than leaving the store and possibly not coming back. "
  • " IT IS EXPEDIENT TO TAKE TIME TO EXPLAIN TO CUSTOMERS FEATRES AND BENEFITS OF PRODUCTS. RATHER THE WHOLE PROCES OF ANY DEAL HAS TO BE COMPLETED WITH ORIENTATION TO DETAIL AND CLOSE ATTENTION. "
  • " I have been in sales but will be first time in furniture sale. EVERYTHING was explain step by step,which was good because I had no idea what goes into making furniture, what material is used, teh different kind of sofas,table,chairs, and much more. This will benefit me when I move to selling furniture. "
  • " I HAVE HONED MY SKILLS AND REFRESHED MY MIND ABOUT THINGS I NEW BUT HAD GOTTEN COMPLACENT A LITTLE BIT "
  • " Yes I have. "
  • " IT HAS OPENED MY MIND TO A DIFFERENT WAY OF THINKING ABOUT SALES. "
  • " It\'s given me a more professional approach to the many facets of a sales opportunity "
  • " I think so. "
  • " The training has made me more focused. I am more confident when asking the client for the order. I feel that I'm closing more sales. "
  • " fresten up. "
  • " I have gained clearer insight onto the process. "
  • " have more knowledge in sales "
  • " I have yet to see the benefits. "
  • " yes, a little bit. "
  • " time will tell "
  • " I feel more confident. "
  • " It's great to get knowledge before you go onto the sales floor then one can apply the tecnics better "
  • " It has given me more incite. "
  • " It will help me get consistent technique for the sales staff. With consistency I can evaluate the areas of every sales associates presentation and pin point the areas which need improvement. "
  • " SINCE I AM A NEW SALES PERSON, IT GAVE ME ALOT MORE PHRASES AND QUESTIONS I CAN USE FOR DIFFERENT SITUATIONS. "
  • " The course had significantly enhanced my understanding of the overall sales process. I see much better how the 'whole process' enhances the ability to close the sale. "
  • " The course offers some great ideas and verbal skills. It would be nice if we can practice the script to help with proper conversation. "
  • " I learn more about furniture/ and sales aswell as getting the certifications. "
  • " I REALLY SAW THE DIAGRAM OF SELLING IN A MORE CLEAR LIGHT I EVEN USED SOME OF THESE TECHNIQUES TODAY ON THE FLOOR AND SOLD "
  • " IT HELPED ME BRUSH UP ON MY SALES SKILLS. "
  • " I feel I have benefitted from this program from seeing and hearing things that I know that I have probably forgotten about. I think it was a great reminder of how to approach customers and deal with difficult customers or just simply knowing how to read customers better and deal with them.I feel that it gave me many ideas on approaching different situations and what to say and do with the person who says they are "just looking".Very good reminders! "
  • " good people information "
  • " The information provided in this course was valuable and encouraging in assisting with customer relations as well as helpful techniques for greater success. "
  • " I have seen an increase in the call backs since the training. "
  • " It's made me more aware of what I know I should be doing, but haven't been doing. "
  • " Very much so. "
  • " I believe it will give me the knowledge when working with a customer....to engage with them and ultimately close the sale. There were a number of great close techniques discussed. That will be helpful....Now I need the practice. "
  • " You are asking me this information too early. If you want an accurate survey, you should ask a month or so later so that I can have a chance to use my learned skills. "
  • " The benefit from the use of the computer training Sales Force , has taught me many ways to understand the body language of my customer. "
  • " it has made me think more positive with customers "
  • " A LOT!!!! I FEEL NOW THAT I HAVE JUST BEGONE TO LEARN HOW TO GO ABOUT SELLING. BY BENEFITTING FROM THE SALESFORCE COURSE "
  • " yes very much thanks "
  • " YES, Any time you have an objective point of you, it helps everything I learned is very real and can be applied. I enjoyed the tools and the pace. "
  • " yes,I picked up some tips. "
  • " hear what the customer is saying more carefully. "
  • " I BELIEVE GOING OVER THE BASICS OF WHAT WE DO, ENHANCES OUR SKILLS AND SHARPENS OUR GAME. :).......I THOUGHT IT WAS GREAT!! "
  • " It taught me alot about how to greet the cust and make a sale. "
  • " When you are selling whatever it may be. You forget tips after awhile and this course builds skills that will help you make more sales. The reason to be in sales is to sell to your customer in a profesional manor and represent your company in a very positive way. I feel this will benifit me and my company. "
  • " This training has gotten everyone on the same page and we now have a common language to use in refering to the selling process steps. Everyone on our sales team seems to have a sense of pride in having taken this course. I believe it will bring another level of professionalism to our sales team. Personally it has reinforced many of the principles I had previously learned but in a much more updated version. I have brushed up on some things I had let slip. "
  • " Since I began this course my confidence in selling has increased and my sales have gone up. "
  • " I am much more relaxed and confident on the floor. I find that i don t over think myself as much. people have always said that i sound so confident on the floor now i believe that as well. lol "
  • " more confidence "
  • " It has helped me to make a conscious effort to rephrase my questions when addressing customers. Asking open ended questions provides more opportunity to get to know the customers and their needs better, thus leading to more sales closures. I've also learned to take a little more time in empathising with my customer's objections, instead of just hurriedly handing them a solution. "
  • " I do feel that in the future it will help. "
  • " Yes, it has brought back to surface things I have learned in the past. Some things have showed a different light on ideas I have had in the past. "
  • " Yes! I feel like my confidence in selling and closing has improved. "
  • " The sales force course has served to remind me of many things I have forgotten over the years and was a very nice refresher that will help to get me out of some bad habits that have been developed. "
  • " I feel more confident when overcoming objections and asking for the sale. "
  • " This course gave me a different look at selling. Some lessens helped me further improve my existing skills, and some helped me use a different approach to situations I sometimes have trouble with. "
  • " yes many helpful ideas such as listening more carefully, repeating objections for clarification....Lots of helpful suggestions "
  • " Kept my job...J.O.B. (Jus Over Broke) "
  • " It will help me to deal with the customers in a more personal and professional way. I will be able to evaluate their needs better, and recognize how to handle their objections, so that I can close the sale. "
  • " It has made me evaluate my selling skills and helped me improve in areas that I have been weak in. "
  • " This course helped to refresh my memory of the necessary skills used to help close a sale. "
  • " I'm more confident in my sales presentation and in handeling objections. "
  • " I picked up a lot of tips and language. I feel like I have learned to close the sale much faster by being able to "listen" more effectively and understand the mechanics of the sale. I cam more effective now. "
  • " The course makes me think, and be more aware of customers needs and concerns.It made me think about questions to ask in the discovery process. "
  • " It's good to go over training which you have seen before. Sometimes I tend to skip the steps in good selling. This training was very helpful in making sure I start using all the steps in selling. "
  • " Yes, I feel much more confident. I feel that the closing lesson is the most helpful. "
  • " BETTER ATTITUDE WITH REGARD TO OBJECTIONS AND EMPATHIZING WITH CUSTOMERS NEEDS,IE GOOD QUALITY,BETTER PRICE,FREE DELIVERY "
  • " It has giving me more confidence to be able to work with my customers and feel more at ease with them. "
  • " YES, ABSOLUTELY !!!! "
  • " I will be certified "
  • " The discovery module is one of the best entertaining module, and actually very interesting to put in practice. How to verbalize your questions to the customers and the end results are interesting. Selling with service is one of the best work and learning tool for any employees in retail. "
  • " I became more knowledgeable on closing techniques. "
  • " I've gotton different approaches to try to close the sales "
  • " I am now greeting customers with confidence and am no longer being discouraged or losing sight of my customer after they tell me they are just looking. This gives me an opportunity to see nonverbal buying signals that allow me to re-approach without fear of rejection. Consequently, I have had to T.O. less, my closing ratio has at least doubled, and my average ticket has increased. Thank You!! "
  • " At the begining of the course we talked about saying things in a maner as to not just receive a yes or no answer, that has greatly helped me as a salesman. Plus going over the different techniques that I have learned over the years has helped to refreash my selling methods. "
  • " It will be very beneficial in dealing with future customers in alot of aspects in selling furniture . "
  • " learned good closing skills "
  • " it has helped my numbers. "
  • " Absolutely! Getting to understand what the customer really needs comes much easier now "
  • " yES! "
  • " im more sure of my style "
  • " I benefitted by reminding myself to be aware of the subtle hints customers express. Also to ask for the sale more often and with confidence. "
  • " I have been benefitted with more confidance and knowledge. "
  • " Yes, there were a few good tips. "
  • " Yes. It has renewed a sense of confidence in my skills. "
  • " helped me help my sales people close sales "
  • " I BELIEVE IT HAS HELPED ME TO BETTER UNDERSTAND OBJECTIONS AND USE THEM AS A P0SITIVE RATHER THAN A NEGATIVE. "
  • " YES IT WAS VERY INFORMATIVE "
  • " YES, IT DOESN'T MATTER HOW LONG YOU HAVE BEEN IN SALES YOU CAN ALWAYS LEARN NEW WAYS TO MAKE A PRESENTATION OR SOLVE AN OBJECTION OR JUST BE REMINDED OF SOMETHING YOU MIGHT HAVE FORGOTTEN "
  • " Yes i have benefited from this training by applying what i have learnt to the way i sell furnituer. "
  • " it help me to understand customer better and help them to get right furniture "
  • " learn more about the customer and their needs. "
  • " well i have helpful sales techniques an the confidence to get out the an do what i have to do. "
  • " THE SALES FORCE COURSE IS DETAILED ORIENTED. IT ALSO GIVES THE LEARNER AN OPPORTUNITY TO REVIEW EACH ITEM SEVERAL TIMES AND USING EACH ITEM IN VARIOUS SCENARIOS AND SITUATIONS, THUS IMPROVING THE SALES TECHNIQUE PERSPECTIVE. "
  • " I have mor skills than I had before. I'm still nw at this, but i'm doing well. i hope to keep growing with all that i have learned. "
  • " yes, thanks to this course I am doing better with my sales and dealing with customers. "
  • " I feel like questions I may not have asked on my own were answered in a private manor. "
  • " yes "
  • " it inproved every aspect of my sale skills "
  • " None Yet!!!!!!!!!! "
  • " The Sales Force course has benefited me in making more sales and it also helped me to be more confident in talking to my customers about the furniture they are looking for. "
  • " It has improved my skills in closing sales with warranty, handling especially the "just looking" customer.Overall it has enhanced my confidence level in handling very tough customers "
  • " SAME DETAILS SEE ABOVE. "
  • " I have benefited tremendously from these modules and selling techniques and they can be applied in many different ways. "
  • " more organized in selling steps "
  • " confidence in knowlege and closing "
  • " Better customer service and relationships with customers. Closing more sales. "
  • " I have been reminded to apply sales skills to make sales happen. I need to accept that most lost sales are my fault, not the customers. Which means that I can close more customers by my own efforts, it is not up to the customer to make me a successful salesman. "
  • " I am able to be more natural with my customers. I've always had a hard time with small talk. I learn so much more about them. "
  • " i am more confident i fell like i can handel a little more diverse problems/objections i incounter "
  • " It has refreshed a lot of things I had forgotten. "
  • " I HAVE USED WHAT I HAVE LEARNED AND MY CUSTOMERS FEEL MY CONFIDENCE AND ARE MORE WILLING TO TAKE MY ADVICE. "
  • " Yes. I have learned. Anxious to put learning into practice and expect increase in sale when economy picksup. "
  • " gained confidence in my sales style and learned to key in on emotional reasons behind purchases. "
  • " I am now using the greeting and the approach methods and they are helping me connect with my customers. The discovery questions help me to find out just what the customer is looking for. I feel that by using these methods I am closing many more sales than I did before taking this course. "
  • " In more sales and confidence. "
  • " The course gave me valid suggestions. "
  • " Listening to costumers is extremely essential and the materials are useful during sales days! "
  • " YES,THANKS. "
  • " i learned how to approach a cus find out his needs helphim findind the right furniniture at affordable prices it also helped me how important it is to be involves emotionally with the cus "
  • " Like I said my greeting is much more relaxed. I feel I learned their are steps in the process of closing a sale then just asking. "
  • " have learned to listen well and satisfy customers with their satisfied needs in buying and also satisfied decision making "
  • " I feel more at ease when talking to customers. Having only been in sales for less than a year, I didn't have nearly as much to go on as I do now. Just knowing the process and seeing examples has given me much more confidence. "
  • " I am a Sales Manager and I found this course to be excellent and I would recommend it to anyone who sells furniture. "
  • " able to overcome objections alot better than before "
  • " learn correct sales process "
  • " - It makes me feel confident and alot more knowledgable about my job. "
  • " It is helping me close easier. "
  • " it has taught me to become a better listner with my customers "
  • " learned more about peoples buying habits "
  • " The course has been a great refresher. "
  • " Level of closing sales has dramatically increased "
  • " Knowledge of products, sales, closing "
  • " Not yet but I sure hope to. "
  • " Have a better understanding of the clients reactions to their shopping experiences! "
  • " yes,gaining a better understanding of the sales process has helped me better reconize the different stages of the selling process and has helped me better train my sales staff. "
  • " it has taught me alot of things that i did not known when it comes to selling furniture. "
  • " I STARTED ASKING FOR THE SALE MORE. OVER COMING OBJECTIONS IS GETTING EASIER. "
  • " I FEEL MORE CONFIDENT AND AT EASE, KNOWING I HAVE LEARNED MORE ABOUT FURNITURE AND SALES "
  • " Not sure yet. I hope to find that I will close more sales. It has presented me with some new ideas. I will try them. I've seen other sales people use some of these,now I can repeat their process. Also, I could recognize my own tactics in the various steps. In doing so, I can see how they work, and why when they don't. "
  • " I feel more confident in my selling and closing abilities "
  • " It has given me ideas of what to say when customers refuse to be helped or when they are coming up with objections with what I show them. "
  • " I BELEIVE I HAVE AND WILL BECOME A BETTER SALES PERSON. "
  • " MORE CONFINDENT AND MAKE MORE SALES "
  • " My sales people are also enjoying the course and we have had lots of good discussions on what is working best, etc. "
  • " I will focus more on learning more about the customer's needs and desires before i startshowing products. i will also attempt to be a better listener to objections, and address them right away. "
  • " I have a tough time closing a sale, now I have learned different approaches that I can't wait to try so I can do this with more ease. "
  • " They are all skills we need to practice and make a part of each furniture sale. Very good. "
  • " It showed me more ways to sales that I didnt know & helped me to understand them by breaking them down in pieces "
  • " I'VE NOTICED IT IS EASIER TO CLOSE A SALE NOW. "
  • " Has taught me to be more focused on the customers needs. Paying attention to what they need to offer better solutions! "
  • " very much so "
  • " I now approach each customer with a confident attitude. I know that I have the knowledge I need to help my customers make the right purchase discision. "
  • " great refresher course with a lot of new info concerning furniture sales. the "Overcoming Objections" and "Closing" were terrific. I saw myself in many of the same situations as Dave and learned ways of resolving customers objections that I encounter every day. Check for success (a sale) and the customer's satisfaction with their purchase are my 1 & 1 "
  • " I feel more confident about my presentation and what to do in specific circumstances. "
  • " it reminded me of many sales techniques that I may have let slip "
  • " really too soon to comment, but I will use the techniques, and I'm sure will increase my close ratios "
  • " i have increase on my sales a lot better and this is a benefit for me to succes on the furniture industry "
  • " valuable knowledge and looking forward to applying this knowledge on the sales floor to increase my sales. "
  • " This a great brush-up on selling points I might have been trained on in the past, however had forgotten. "
  • " a refresher course always makes you think back to what you use to do that slips away after time. the course really makes you think of what you can change in your sales habits and makes you become a better listener. "
  • " Yes, I have and I will be proud to get my certificate of my completion in The Furniture Training Program. "
  • " I have learned so much in this course. It surely has made me look at customers and their needs in a different way. I feel by asking the right questions during the discovery process and knowing how to overcome objections will make me a better salesperson. "
  • " This hands on interaction helped me more than just reading a book. "
  • " by knowing what right and wrong when help and greeting a customer with the decisions to help close a sale. also also knowing what the open end question is and not to be too push with a customer "
  • " I feel more comfortable when I approach customers. "
  • " More knowledge, confidence and enthusiasm to sell. "
  • " GREAT COURSE "
  • " I have a better understanding of the many area's of sales. "
  • " Seeing why my style works for me. "
  • " This helped polish and learn in all areas used in my sales field. "
  • " It Certainly had been a great fundamental base on the preparation on my new sales career. Thank you "
  • " Review of product knowledge and selling skills has helped me stop and think more about the process of features, benefits, and closing. "
  • " I have learned various ways of closing sales and handling objections. "
  • " It refreshed my skills and made me thing about restating the concerns in an active listening manner. It has improved my confidence. "
  • " It has refreshed me on knowing how important it is to sell with confidence and enthusiasm and excitment. Just a overall reminder of things we may forget to do or tools we are not using that we should be insales and closing sales. It has been a good class that I have enjoyed very much. "
  • " It has given me a better understanding of the selling process and reinforced what I already know. "
  • " Yes. New sales tips are always good. "
  • " A solid knowledge base. "
  • " some and with great expectations of more "
  • " It adds a bit of all round knowledge when dealing with customers.It also give specific ways to deal with situations that come up on a daily basis. "
  • " I have learned that selling is actually about being personable. No one wants to be "sold" anything. They want someone to help them buy what they need and/or want. "
  • " I feel i have learned some very good skills in the selling process. "
  • " It is very helpful "
  • " SalesForce helped me find a comfortable way on how to deal with "just looking" customers and also with different methods of dealing with objections. "
  • " I have a feeling of confidence going into a sales situation. I feel better equiped. "
  • " I understand how to recognize and overcome objections in a better way. "
  • " It has helped me to close more customers and in my overall selling. "
  • " Gives me more confidence in dealing with certain customers. "
  • " my sales arre goint to improve "
  • " Yes, it has helped in the training of my sales staff. "
  • " Good Sales People, in general, have the necessary knowledge to perform their jobs on a day to day level. However, I feel that a "Renaissance Experience" or a re-awaking of important principles is a time well spent. Skills that have been dulled over time are tools lost; it is extremely important to stay on top of my game and this exercise has helped me do exactly that. "
  • " I have learned so much that I can use every day. I loved the program! "
  • " more confident in sales "
  • " I have put my new knowledge to work, understand my customers better and improved my sales. "
  • " I feel more empowered to do my job. "
  • " I feel more confident now, how to handle concerns. "
  • " Yes it gave me a lot of new ways to look at overcoming objections. Also gave new insights on selling and meeting customer's needs. "
  • " I feel more confident over coming objections. "
  • " I have a better understanding of how to deal with certain aspects of selling furniture "
  • " At least a little "
  • " I would love to say so, but too soon to say. Did not really have a chance yet. "
  • " YES, THE SALESFORCE COURSE WAS A GOOD WAY TO REVIEW THE SELLING PROCESS. "
  • " the course has helped me analyse the customers actions. "
  • " know more sell more. "
  • " I believe one benefits from taking refresher lessons. "
  • " The program has reminded me of past sales training that was taught while selling other merchandise. Helps remember things that have been forgotten. "
  • " yes , it helps me to have knowledge in what when to do and say the right thing without making the wrong decisions "
  • " as noted above more knowledge equals more sales "
  • " YES, GREATLY "
  • " I feel that the SalesForce course will be very beneficial in my interactions with customers and will increase my opportunity to be a very successful funiture sales consultant. "
  • " turn my greetings to over come i'm just looking statment to positive conversation that ask questions "
  • " yes it has helped "
  • " It makes me stop and think of how I work with customers! "
  • " I learned a lot about furniture. "
  • " YES I THINK I WILL BE MORE ORGANIZED IN THE DISCOVERY PROCESS AND HANDELING OBJECTIONS. "
  • " I love the furniture industry. The more I can learn, the more I can pass on to others, weather it be my sales staff or customers. This course has hit the mark with showing that being genuine and concerned for helping customers make a good buying decission truly is what selling is all about. "
  • " It helps me keep fresh in my mind how focused I need to be on every customer, and on every signal I can get from them, either verbal or nonverbal. "
  • " MORE DETAILED HELP WITH CLOSING SALES "
  • " I've learned a few things...I've been in sales for many years and feel I'm pretty good at sales in general. This refresher course was quite helpful, yet validating as well. "
  • " yes, my knowledge of furniture and how to sell it will be improved once implimented. "
  • " Yes, I benefited a lot from the SalesForce, even though I have over 10 years sales experience but this was by far one of the best trainings I had over the years! "
  • " THE PROGRAM OFFERED SOME HELPFUL SOLUTIONS ON HOW TO APPROACH CUSTOMERS IN DIFFERENT SITUATIONS DEPENDING ON THEIR INITIAL RESPONSE TO YOUR GREETING. WHO KNOW THERE WAS A RE-APPROACH TACTIC? "
  • " it is useful to see how David speaks so that I can see the process and how he has a dialogue with his customer at every stage of the process. "
  • " I WILL BE A MUCH BETTER PREPARED SALES MEMBER AND LOOK FORWARD TO THE DAYS AHEAD IN SERVING THE CUSTOMERS,FULFILLING ALL THEIR NEEDS. "
  • " I have learned a lot and feel i will be able to use what I have learned to increase my sales and to help close on sales "
  • " It is too early to tell but it has reminded me of the benefit of following a process that will best service our customers needs and in turn create customer loyalty and increase sales. "
  • " It was an eye opener and will definatly use the practices in the course. All too often we fall into the same old same old. This course reminded me of some tips that used to be used and i will start to use again "
  • " re-enforced and brought forward what I had already had known. Also gave me a different perspective which will allow me to adapt better to my selling environment "
  • " Although I have taught closing techniques for years it was interesting to learn different verbage and refresh my skill "
  • " Not really. If you had a course on negotiating that would be much more beneficial. "
  • " More tools to resolve objections and close the sale "
  • " Certainly learning the psychology of people and the importance of knowing your product as well as and how much to present is important. It has also reminded me to continue with great listening skills and when to react empatheticly. Understanding this helps instead of overselling with ridiculous problem solving solutions that they are not ready for--some great tips regarding that! Also just really being an expert on product knowledge and remembering to present the features and benefits while bearing in mind that this is the first time many of these customers are hearing about the furniture so how we handle that will make or break the sale. "
  • " Yes. A lot. "
  • " It makes me feel more comfortable trying to sell products to customers. "
  • " I have benefited from doing the Sales Force Traing program by having a more indepth understanding of the full process of the sale system. "
  • " I think that this is a great refresher and furthur learning tool that should be utilized by all salespeople. "
  • " I am reviewing and studying the skills that were taught in this course. The training was very thorough and complete. The course cover all areas from the beginning, "Greeting the customer", to the end, "Closing the sale". I am excited to apply these techniques to my work in order to become more of a successful professional salesperson. "
  • " Helped me in my weaker areas........ "
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Reviews

				" After a few months of testing we are receiving very positive feedback from our Managers where we have rolled out SalesForce - Selling with Service. After more than 30 years in the industry this is the best sales training program I've seen. The accessibility, allowing pace of training to be personalized, testing, and the interactivity are far ahead of other products I've used in the past. I'm planning on an even greater commitment to this product in the future.  "
John Hamilton, Sr. , Vice President Human Resources
RoomStore Furniture 
				" My wall looks great in our sales bull pen with my Furniture Training Company Certifications on it. I have been more mindful of my personal sales skills and I am taking more accountability for making sales happen with what I have learned from this training. You have put together a great training tool.

Thank you for the opportunity to use your product. "
Ben Kroff, Sales Associate
Boulevard Home Furnishings

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