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We need ideas: Your best store greetings?
asked Category: Main
Just to kick off these discussions -- please share ways you have found to greet customer's coming in the door of your store that keeps them from saying, I'm just looking?
Responses
johnsmith replied
I read somewhere that even if you are greeting someone on the phone who has called in you should be smiling. Of course they can't see you but somehow it does seem to impact your friendliness in your voice. I 've done this now for many years and it really does seem to make difference to how people calling in respond to me.
sbush replied
Body language, tone of voice and professional dress all important start with a smile good eye contact words not as important as above items Never start with questions like: Can I help you? what you looking for today? my name is blank just let know when you see something. Better questions welcome we are glad to have here today. which dept would you like to look at today? Welcome thanks for coming in today. what dept can I point toward today? I want the customer to relax and think they going to be able to shop by thier self. My goal is to learn about the customer's home, famliy, occupation
jarmah10 replied
Hi thanks for coming in what room are working on.
MKEEGAN27 replied
well put. i think the most important thing is to be sincerer. Do not force a greeting because if you don't mean it the customer can and in some cases trust is already lost between you and the customer. But most importantly avoid ye/no greetings, make sure meaningful conversation can take place. even if they are just looking tell them something about the store that can help them so trust is gained
MILLERD replied
SO WHAT BRINGS YOU IN, BESIDES YOUR FEET?
MILLERD replied
WHAT DO YOU THINK GOES BETTER WITH A STEAK, MASHED OR BAKED POTATOES?
MILLERD replied
THE 1ST THING I LOOK AT IS THEIR LICENSE PLATE ON THEIR CAR TO SEE IF THEY ARE FROM OUT OF TOWN OR IF THEY HAVE A VANITY PLATE I CAN TALK ABOUT.
chico replied
Cute kid, how old is he? First time at Ashley? Welcome, take your time and explore. I am at your service.
jarmah10 replied
Welcome, what room are you working on and point you to.
jarmah10 replied
Hi how you doing, is it your first time where would you like me to direct you.
lturner replied
living room
roma54 replied
welcome to the room store,Is this your first time in,what can I direct you to today?
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