Discussion Forums 
Our discussion board is a great way to get extra help from successful people throughout the Furniture Training Company membership. Store owners, training managers, and sales people have more success as they get new ideas from other FTC members.
Our discussion board is a cutting-edge tool that allows you to post a comment or question online and receive responses from other people who are also members of the same discussion.
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I like the podcastNot really a question, I just wanted to say I enjoyed the podcast on the home page today. It is good to know that everyone faces the "I'm Just Looking" response and that it can be overcome. |
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We need ideas: Your best store greetings?Just to kick off these discussions -- please share ways you have found to greet customer's coming in the door of your store that keeps them from saying, I'm just looking? |
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Training Webpage.I have been trying to access the training Webpage the past 2-4 days to complete my Furniture Certification training. The page pops up but then it says the page has expired. Any Ideas when the training should be back up? |
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How do respond to shoppers demanding discounts?What do you do when you are trying to close a sale and a shopper insists that you reduce the price of the purchase or else he or she will go elsewhere? |
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When to introduce fabric protection?At what point in the selling process -- during the sales presentation, after the presentation but before you close the sale, or after you've closed the sale do you offer a customer fabric protection? Why do you bring it up when you do? |
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What woods are used in Chinese built casegoods?We have all learned to talk to customers about familiar American woods and wood veneers like maple, oak, mahogany, etc when we're selling casegood such as dining tables, dressers, hutches, etc. But, with so much wood furniture now being made in China, are there some new woods we should learn about from that region? If so, what are they? What are there properties? |
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SALES ASSOCIATEWHERE IS THE LEADERBOARD? |
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Customers that just don't want to talkI struggle with customers who don't seem interested in talking at all. Its hard to build a relationship. Any ideas? How can I get people to talk? |
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How do you count UPs?How does your store count UPS? Do you count everybody in the door? Or do you ignore people looking for directions, the post person, and others that don't seem relevant? |
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Forum Rules?What are the rules for this forum? |
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What should I post?What should be posted on this discussion forum? |
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Who can use the forum?Who can participate in this forum? |
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How can I join the forum?How can I join the Furniture Training Company discussion forum? |
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New Categories?Who can create new categories for discussion topics? |
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How to learn the most?How can I learn the most about selling furniture by using this forum? |
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