What our customers say
Thousands of sales associates representing hundreds or retailers are enjoying the benefits of our SalesForce, RoomDesign, and Product Knowledge courses. They like that the training is easy to use, extremely affordable, and most importantly they like that the training translates into more effective sales associates who sell more furniture.
Jay Naumann
Corporate Training Manager , RC WilleyThe Furniture Training Company's online eLearning courses engage our furniture associates in ways training videos and print cannot. By bringing together best practices in education and training, learning theory, information display, and instructional design, these highly effective and affordable training programs enable us to deliver and track this quality furniture training. Training is nothing without results; this training has improved the confidence and knowledge of our sales associates allowing them to sell more.
John Hamilton, Sr.
Vice President Human Resources , RoomStore FurnitureAfter a few months of testing we are receiving very positive feedback from our Managers where we have rolled out SalesForce - Selling with Service. After more than 30 years in the industry this is the best sales training program I've seen. The accessibility, allowing pace of training to be personalized, testing, and the interactivity are far ahead of other products I've used in the past. I'm planning on an even greater commitment to this product in the future.
Jeff Moran
Owner , Lapeer Furniture & Mattress CenterE-learning programs from The Furniture Training Company have greatly increased our employee knowledge and skill levels. As they become better at their jobs, they sell more furniture, waste fewer customers visiting our store, and are more productive and efficient. Educated, well-trained sales associates are one of the main drivers we are using to continue profitability during low traffic periods.
Tommy Davis
Sales Manager , Olinde's FurnitureWe have found that our investment has saved us significant time, money, and resources. More important, by embracing this new technology for training from The Furniture Training Company with their interactive product knowledge and sales training courses we have seen measurable, tangible results in improving the expertise, professionalism and sales volume of our sales associates.
Ken Eheart
Owner , Eheart Interior SolutionsIn these challenging times we have found the small price it costs up front for elearning from The Furniture Training Company for furniture product knowledge and sales training is not an expense but a good way to increase our furniture sales. We are very excited by the ease of use over the Internet, 24/7 access, and the consistent training information.
Tony Bellerdine
Senior Group Vice President , Cort FurnitureWe have been using the training for some time now and are extremely happy with the results. We bought the program for new hires with no furniture background but to our pleasant surprise we have found that existing employees as well as new employees are taking the course and getting value from it. Our people find it easy to use and very informative. It quickly gives them the ability to speak confidently with clients. We are very pleased with the product!!
Tim Rooks
Manger of Training , Federated Department StoresConsumers these days do their homework before they arrive at our stores. They read design magazines, watch television shows; they want to be greeted by intelligent, well-informed store personnel, real authorities on their product lines. We realized we had to provide good, solid, basic knowledge to our sales people, evolve a more direct approach. Furniture Training Company technology came to the rescue!
Frank Goldoni
Vice President of Franchising , Designs of the InteriorWe have been very pleased with the Fundamentals - Furniture Product Knowledge on-line training program. It provides us with a professional, well structured program to ensure that our design consultants have a solid base of understanding of the products they are selling. This program supplements our extensive training program extremely well, and is the reason why so many of our stores have renewed their subscription and our new stores have signed on.
Sharron Bradley
Executive Director , Western Home Furnishings AssociationThe Furniture Training Company online courses will increase the professionalism of our members' sales staff, and raise the level of service for the entire retail furniture industry.
Jeff Wolff
Merchandise Manager , K's MerchandiseAll our stores are using the Fundamentals - Furniture Product Knowledge. We've experienced no resistance from our sales people. It's helping them to understand the basics of construction. We're seeing good results.
Bruce Dunning
Head Buyer , AMI/Furniture Leaders Buying GroupYou can take a real neophyte, train them with the Fundamentals - Furniture Product Knowledge course, get them out on the floor and they'll be able to sell.
Jim Busek
Director of Franchise Training , Norwalk Furniture Co.Sales people could be brand new to the industry, perhaps a dental hygienist last week and a sales person in one of the stores this week. Even for people who have design school backgrounds, Fundamentals - Furniture Product Knowledge is great updating. It takes away the fear factor! We've had absolutely no resistance from owners or sales staff...Our design consultants are learning excellent fundamentals of furniture knowledge. We are very satisfied.
Sean Love
Sales Manager , Smith Home FurnishingsPurchasing the training program has proved to be very beneficial. Not only does the program offer a more extensive base of product knowledge, but it's much more efficient then previous method's of training we've used. I've also found it to be especially effective when training new hires who have little to no experience working in the furniture industry. The ability to offer self-paced, individualized computer-based training is something every business should be able to offer, and we look forward to the continued use and benefits yielded by this program! Thanks!
Angel Lopez
Vice-President , Dearden'sWe recently started using the on-line training program and I cannot say enough about it. Our sales people love it. I especially like it because of its ease of use and the progress reports that I am able to have on each salesperson that signs up for the training are fantastic. We are now making it a part of our new hire program and part of our ongoing training of our existing sales force. What we are doing is having any marginal sales person sign up for the training program and we have seen almost immediate sales performance increases form those sales people. And finally what makes it more appealing is the price - it's a steal!
Carl Propes
Owner , Scan HomeI decided to try it and so I signed up for all my sales associates to complete the online training. It worked! It has been a good investment in our people. The online training courses motivated and taught my sales associates, even those who already had industry experience, to become more knowledgeable, professional, and consistent in assisting our customers. All my current sales associates have certified in the Furniture Training Company's furniture product knowledge and sales training courses and I am using the training with every new hire. My sales associates like the training and the fact that I am investing in them. Our people were good sales associates before completing the Furniture Training Company's online courses, but now they are even better.
Pam Rudolph
Owner , Rudolph's FurnitureI want to tell you how much we're appreciating your training programs. Our employees are gaining very valuable information, and in fact teaching me things I wasn't aware of. We noticed a change in sales approaches almost immediately. Each of our employees confidence level has risen. Not only are they more self-assured with their sales; they are comfortable when structural questions arise. Our employees are able to approach their training at their own pace as time allows. All training modules are quick, concise, and easy to digest. I've been amazed how quickly they've progressed. I appreciate the value your training programs provide. I wouldn't hesitate to recommend The Furniture Training Company to my contemporaries.
Jennifer Eickhoff
Training Manager , Hatch Furniture and FlooringThe Furniture Product Knowledge online sales training program is doing everything we had hoped it would do for training our sales associates. Our older associates, once they overcome their initial fear of being on the computer, actually find the program very easy to use. Our new hires right after going through the training can go out and help customers on the sales floor without having to go look up information every time a customer asks them a question about a product. Now they know the answers. All our employees love the training.
Terri Raley
Owner, Raley’s Home FurnishingsFurniture Training Online has been a terrific tool for a sales associate who is just coming into the business. It allows them to digest information on a scheduled time frame and builds knowledge fast so they communicate quicker and easier with the customer. I also find that seasoned sales associated find bits of information they can use to tweak their own selling techniques and think of other aspects of design they haven’t thought about. We’ve used the training to do mock sales situations and found the games to be very helpful with our downtime. For the price, it is well worth it.
Giff Gates
President, Gates Home FurnishingsWe’ve found the Furniture Training Co. the perfect complement to our sales training efforts. It made good sense for us to invest in an outside professional educational program for new hires and our existing sales staff. In the past we have had trouble finding the time and available staff to do this type of training. Our Furniture Training Co. program allows us to get education at home or on the job. This is professionally structured affordable training that is user friendly. We recommend this program to any of our acquaintances in the business.
Andrew C
Furniture Retailer, London, UKOf all the training courses we have used over the years, FTC has been the most popular with salespeople and best by far. We have tried most or all of the other standard furniture training courses available in book form, from furniture consultants etc. Salespeople have torn into completing the FTC courses on their own initiative and with very little prodding. I have read over the years business articles and stats that computer based training is better value and more effective than any other type of training; with FTC have now seen this with my own eyes!
Bryan Huck
President, Smitty’s FurnitureThrough our improved confidence and product knowledge, the customer is able to be more confident in choosing us. The courses are reassuring that we do things well and that we have very knowledgeable sales consultants. I wish we would have started the program sooner in 2009 and got more of our consultants on board right away.
Ed Smith
Owner and President, Chariho FurnitureEvery member of our sales staff has completed both the sales training as well as the product knowledge training offered by The Furniture Training Co. — and the training is now required of every new hire as well. It certainly gives each of our sales associates more confidence, and it is a very cost effective way of training staff and insuring uniformity regarding approach and product knowledge, As far as investment, we have utilized many different methods, including books and expensive consultants. To date, I have not seen anything that is as effective at such a reasonable price.
Ed Smith
President, Chariho FurnitureI am particularly impressed with the way the Furniture Training Company's combination of interactive video scenarios, online learning activities and games, and customer simulations have actually lead to significant improvements in the correct selling behaviors of our associates. They become experts in furniture product knowledge and assisting our customers to purchase with confidence. This is something videos, books, and lectures alone just can't do. Even more important to me though, as the owner of a retail furniture store, is that we can track the progress of each sales associate enrolled in the training online. Each program tests and certifies that our sales associates have actually learned the knowledge and skills they need to sell more furniture. This way I know without any doubt that my associates have mastered the training.
Sales Person
Sales, Retail SalesThis coarse made me realize how important it is to know and talk about room design in every sale.
Sales person
Sales Person, Retail SalesIt was a great refresher course on the design elements and I enjoyed doing it. It can become fun for the customer as well giving them a vision.
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furniture industry's most comprehensive, innovative, and effective sales training. 9 out of 10 customers report
increased sales because of the training.