Course Overview
Do customers leave your store empty handed? Do your sales associates miss opportunities to make sales? SalesForce - Selling with Service is the most powerful, comprehensive furniture sales training in the industry. With SalesForce your sales associates will learn the four steps to serve customers and make sales. Your associates will have the knowledge and expertise your customers demand. SalesForce is the only training program that can certify your associates in furniture sales.
Greet the Customer
Associates who complete the "Greet the Customer" lessons learn:
Approaches that really work
How to engage a customer in conversation
How to win a customers' trust
How to sell to "I'm just looking" customers
How to re-approach customers
Discovery Process
Associates who complete the Discovery Process lessons learn:
What questions customers should be asked
How to discover customer's needs
The major customer buying motives
How to identify the buying motives
How to sell using the buying motives
Present Solutions
Associates who complete the "Presenting Solutions" lessons learn:
How to give effective presentations
How to share product benefits and advantages
How to build customer interest in purchasing
Close With Confidence
Associates who complete the "Closing with Confidence" lessons learn:
How to recognize when a customer is ready to buy
How to recognize non-verbal buying signals
How to clarify and resolve objections
How to close with confidence