THE FURNITURE TRAINING COMPANY

FURNITURE SALES COURSE INFORMATION

The Furniture Training Company offers various course packages depending on your business needs and size. Here is the full list of our training courses and modules. We also develop custom training courses specific to your team. Please reach out if you’d like a free consultation for us to evaluate which courses would be best for your specific needs.

Selling Skills

Sales Skills
Course

(14 Modules)

Included with:
  • The Friendly Approach
  • The Purpose Statement
  • "I'm Just Looking"
  • The Re-Approach
  • Discovery Questions
  • Buying Motives
  • Discovery Skills
  • The Presentation
  • Preparing Effective Demonstrations
  • Buying Signals
  • Closing the Sale
  • Handling Objections
  • Excuses and How to Overcome Them
  • Using Product Knowledge to Make Sales
Customer Service

Customer Service
Course

(13 Modules)

Included with:
  • Setting and Achieving Sales Goals 1
  • Setting and Achieving Sales Goals 2
  • Dress for Success
  • Courtesy
  • Using Tablets to Enhance Your Sales
  • Prepare to Take and Make Phone Calls
  • Create Engaging Conversation
  • Respond to Customer Complaints
  • Common Telephone Tasks
  • Business Card Marketing
  • Introducing Your Store's Credit Plan
  • Presenting Your Store's Credit Plan
  • Closing the Sale with Your Store's Credit Plan
Room Design

Room Design
Course

(11 Modules)

Included with:
  • The Purpose of Room Design
  • The Elements of Design
  • Principles of Design
  • Fundamental Elements of a Room
  • Learning About Color
  • The Psychology of Color
  • How to Use Color
  • Design Styles
  • Accessorizing
  • Placing Furniture
  • Diagramming a Room
Product Knowledge

Product Knowledge
Course

(38 Modules)

Included with:
  • Sofa Styles
  • Parts of a Sofa
  • Chair Styles
  • Back Styles
  • Arm Styles
  • Skirt and Base Styles
  • Upholstery Options
  • Motion Furniture
  • Construction
  • Additional Furniture
  • Common Woods
  • Wood Preparation
  • Wood Joinery
  • Wood Finishes
  • Quality and Care
  • Tables
  • Dining Room Chairs
  • Dining Room Pieces
  • Bedroom Pieces
  • Occasional Pieces, Part 1
  • Occasional Pieces, Part 2
  • Fiber Facts
  • Natural Fibers
  • Synthetic Fibers
  • Upholstery Fabrics
  • Decorative Trim
  • Mattresses
  • Bed Styles
  • Choosing a Mattress
  • Parts of a Spring Mattress
  • The Tanning Process
  • Leather Finishes
  • About Leather
  • Rug History and Design
  • Machine-made Rugs
  • Handmade Rugs
  • Rug Care
  • Flooring
Mattress Sales

Mattresses
Course

(14 Modules)

Included with:
  • Industry Overview
  • The Secret to Mattress Sales
  • Product Knowledge
  • Empowering Concepts
  • Needs vs. Wants
  • Guiding Principles
  • Making the Most of Your Day
  • Guided Discovery
  • Closing the Sale
  • Starting at the Top
  • How to Step Up to Better Quality Mattresses
  • How to Deal with Competition
  • Making a Sleep Connection
  • Warranties and Comfort Guarantees
Manager Development

Retail Management Essentials Course

(14 Modules)

Included with:
  • Prepare Yourself for the Day
  • Prepare Your Store for the Day
  • Conduct a Daily Sales Meeting
  • Support Your Staff
  • Finish Your Shift
  • Analyze Your Salespeople’s Performance
  • Conduct a Monthly Performance Review
  • Train and Coach Your Salespeople
  • Conduct Business Meetings
  • Develop Staffing Plans
  • Recruit New People
  • Onboard New Employees
  • Discipline Employees
  • Terminate Underperforming Employees

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