Management Training

Easily Talk With Customers the Way They Want – Text Messaging

What’s the best way to talk with your customers? Is it in person, on the phone, or maybe via Zoom? The best answer to that question comes...

Are Reps Really Your Best Option for Training?

I recently had a phone conversation with a decision maker at a furniture manufacturer based out of North Carolina. I talked with her...

Improve Customer Experience and Increase Sales

Every furniture store carries the same or very similar home furnishings products. Not only that, they typically present very similar...

Disciplining – Every Manager’s Nightmare

I remember several years ago when I was first promoted to the position of Manager. I was beyond thrilled for the new opportunity! To me,...

It Pays to Train Your Managers

In the furniture industry, there are several reasons why somebody would be hired or promoted to a manager position. Here are three...

Training is an Investment, Not a Cost

In my position at the Furniture Training Company, I talk to furniture retailers all day, every day. Although most of them understand that...