Disciplining – Every Manager’s Nightmare

I remember several years ago when I was first promoted to the position of Manager. I was beyond thrilled for the new opportunity! To me, this was my first step toward career progression. Everything was perfect! I had a small

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Training is an Investment, Not a Cost

In my position at the Furniture Training Company, I talk to furniture retailers all day, every day. Although most of them understand that training is necessary, they simply don’t want to pay for it. They tell me things like: “It

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It Pays to Train Your Managers

In the furniture industry, there are several reasons why somebody would be hired or promoted to a manager position. Here are three reasons that I hear quite often: They were very successful at sales and it was the next step

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Objections or Opportunities

How familiar are you with this dialogue? Potential Customer: “I really like that sofa, but man, I just don’t know if I want to pay that much right now.” Salesperson: “Ya, I have a couple of sofas that are less expensive. Let

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How to Make a GREAT First Impression!

Do you remember when you left an important interview dejected and disappointed?  Maybe you didn’t say the right things.  Maybe you spilled coffee or juice on your shirt before you arrived at the interview.  Or maybe you just weren’t firing

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