How Many Sales Do You Lose Each Month?

Recently I had a phone conversation with a furniture store manager.  He told me that he had 4 salespeople at his location. I asked if there was anything specific he would like his sales staff to improve on.  He gave

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Training is an Investment, Not a Cost

In my position at the Furniture Training Company, I talk to furniture retailers all day, every day. Although most of them understand that training is necessary, they simply don’t want to pay for it. They tell me things like: “It

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It Pays to Train Your Managers

In the furniture industry, there are several reasons why somebody would be hired or promoted to a manager position. Here are three reasons that I hear quite often: They were very successful at sales and it was the next step

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How to Make a GREAT First Impression!

Do you remember when you left an important interview dejected and disappointed?  Maybe you didn’t say the right things.  Maybe you spilled coffee or juice on your shirt before you arrived at the interview.  Or maybe you just weren’t firing

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Are You Selling Ice to Eskimos?

A few years ago, my wife and I took a trip to visit her Grandfather in Boise, ID.  Upon arrival, my wife and I laughed a bit seeing her grandpa try to use his new Samsung Galaxy s3 smartphone.  It

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