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E-Books

FOR SALESPEOPLE:

When Should I Close?

By Mike Petersen, PhD
Learning Engineer, President and Co-founder of FTC

To close or not to close... that is the question. Of course you should close. The real question is... When should you do it? The answer is really quite simple. You should close when your customer is ready. Not sooner, and not later. This ebook will help you to read your customer and know when it's time to close the sale.

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FOR SALESPEOPLE:

You Can Sell To "I'm Just Looking" Customers

By Mike Petersen, PhD
Learning Engineer, President and Co-founder of FTC

Responding correctly to "I'm just looking" customers will make a huge difference in the success you have in helping them find answers to their needs. It'll also make a huge difference in the number of sales you generate and the income you make.

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FOR MANAGERS:

The Root of Many Problems: Discipline

By Mike Petersen, PhD
Learning Engineer, President and Co-founder of FTC

Do you feel frustrated and overwhelmed because employees in your store have problems with tardiness, failure to make sales goals, and resistance to doing things that would help them and your store grow? Do you struggle to muster up the courage and strength to address performance issues with your staff? This ebook will help you.

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