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Home Furnishings Sales Training
Courses/Modules

The Home Furnishings Sales Training package has 123 lessons spread across 5 different courses. Click on a course name below to see the list of lessons for that course.

Compare the lesson lists for: Furnishings Sales Training or Mattress Sales Training

Sales Skills Modules
Introduction to Selling with Service Eliminate Your Fear of Selling Introduction to Greeting the Customer The Friendly Approach The Purpose Statement Approaches That Really Work "I'm Just Looking" Remembering and Using Customer's Names The Re-Approach You Can Sell the "I'm Just Looking" Customer Reapproaching the "I'm Just Looking" Customer Introduction to Discovering Customer Needs Discovery Questions Buying Motives Listening Brings Success Discovery Skills The Importance of Active Listening The Discovery Process Sell More By Learning About Your Customer, Part I Sell More By Learning About Your Customer, Part II Introduction to Presenting Solutions The Presentation Using a Power Selling Vocabulary Preparing Effective Demonstrations Benefits Statements - Sell the Sizzle Introduction to Closing with Confidence Buying Signals Closing the Sale Closing with Confidence Handling Objections Answering Objections Excuses and How to Overcome Them Using Product Knowledge to Make Sales Warranties and Protection Plans Customer Follow-up
Product Knowledge Modules
Making Sales Using Product Knowledge Sofa Styles Parts of a Sofa Chair Styles Back Styles Arm Styles Skirt and Base Styles Upholstery Options Motion Furniture Construction Additional Furniture Common Woods Wood Preparation Wood Joinery Wood Finishes Quality and Care Tables Dining Room Chairs Dining Room Pieces Bedroom Pieces Occasional Pieces, Part 1 Occasional Pieces, Part 2 Fiber Facts Natural Fibers Synthetic Fibers Upholstery Fabrics Decorative Trim Mattresses Bed Styles Choosing a Mattress Parts of a Spring Mattress The Tanning Process Leather Finishes About Leather Rug History and Design Machine-made Rugs Handmade Rugs Rug Care Flooring
Room Design Modules
Introduction to Room Design Using Room Design to Increase Sales The Purpose of Room Design The Elements of Design Principles of Design Fundamental Elements of a Room Learning About Color The Psychology of Color How to Use Color Design Styles Accessorizing How to Sell More Accessories Placing Furniture Diagramming a Room Drawing for Dollars
Professionalism / Customer Service Modules
Introduction to Professionalism Setting and Achieving Sales Goals, Part I Setting and Achieving Sales Goals, Part II How to Hit Your Sales Goal Every Day Dress for Success Courtesy Using Tablets to Enhance Your Sales Never Give Up Courtesy, the Lost Essential to Success Introduction to Telephone Skills Prepare to Take and Make Phone Calls Responding to Inbound Phone Calls Create Engaging Conversation Respond to Customer Complaints Common Telephone Tasks Business Card Marketing Introducing Your Store's Credit Plan Presenting Your Store's Credit Plan Closing the Sale with Your Store's Credit Plan
Mattress Modules
Introduction to Mattress Sales Industry Overview The Secret to Mattress Sales Product Knowledge Empowering Concepts Needs vs. Wants Guiding Principles Making the Most of Your Day Guided Discovery Closing the Sale Starting at the Top How to Step Up to Better Quality Mattresses How to Deal with Competition Making the Sleep Connection Warranties and Comfort Guarantees

Here's what our customer's say...

We've have been using the training for over two years, and it works! Not only has it been successful with our new hires, but it has been great for our veteran sales team. Because of FTC's reporting services, I can easily manage the training in each of our 12 locations. I can't think of training that is higher quality or easier to use and manage than the training from the Furniture Training Company.

Sandy Howe, Director of Stores, Kittles Furniture