PREMIUM TRAINING PROGRAM
This all inclusive program includes
6 courses, 104 modules and all of our training tools!
Sales Skills
Course
(14 Modules)
- The Friendly Approach
- The Purpose Statement
- "I'm Just Looking"
- The Re-Approach
- Discovery Questions
- Buying Motives
- Discovery Skills
- The Presentation
- Preparing Effective Demonstrations
- Buying Signals
- Closing the Sale
- Handling Objections
- Excuses and How to Overcome Them
- Using Product Knowledge to Make Sales
Customer Service
Course
(13 Modules)
- Setting and Achieving Sales Goals 1
- Setting and Achieving Sales Goals 2
- Dress for Success
- Courtesy
- Using Tablets to Enhance Your Sales
- Prepare to Take and Make Phone Calls
- Create Engaging Conversation
- Respond to Customer Complaints
- Common Telephone Tasks
- Business Card Marketing
- Introducing Your Store's Credit Plan
- Presenting Your Store's Credit Plan
- Closing the Sale with Your Store's Credit Plan
Room Design
Course
(11 Modules)
- The Purpose of Room Design
- The Elements of Design
- Principles of Design
- Fundamental Elements of a Room
- Learning About Color
- The Psychology of Color
- How to Use Color
- Design Styles
- Accessorizing
- Placing Furniture
- Diagramming a Room
Product Knowledge
Course
(38 Modules)
- Sofa Styles
- Parts of a Sofa
- Chair Styles
- Back Styles
- Arm Styles
- Skirt and Base Styles
- Upholstery Options
- Motion Furniture
- Construction
- Additional Furniture
- Common Woods
- Wood Preparation
- Wood Joinery
- Wood Finishes
- Quality and Care
- Tables
- Dining Room Chairs
- Dining Room Pieces
- Bedroom Pieces
- Occasional Pieces, Part 1
- Occasional Pieces, Part 2
- Fiber Facts
- Natural Fibers
- Synthetic Fibers
- Upholstery Fabrics
- Decorative Trim
- Mattresses
- Bed Styles
- Choosing a Mattress
- Parts of a Spring Mattress
- The Tanning Process
- Leather Finishes
- About Leather
- Rug History and Design
- Machine-made Rugs
- Handmade Rugs
- Rug Care
- Flooring
Mattresses
Course
(14 Modules)
- Industry Overview
- The Secret to Mattress Sales
- Product Knowledge
- Empowering Concepts
- Needs vs. Wants
- Guiding Principles
- Making the Most of Your Day
- Guided Discovery
- Closing the Sale
- Starting at the Top
- How to Step Up to Better Quality Mattresses
- How to Deal with Competition
- Making a Sleep Connection
- Warranties and Comfort Guarantees
Retail Management
Course
(14 Modules)
- Prepare Yourself for the Day
- Prepare Your Store for the Day
- Conduct a Daily Sales Meeting
- Support Your Staff
- Finish Your Shift
- Analyze Your Salespeople’s Performance
- Conduct a Monthly Performance Review
- Train and Coach Your Salespeople
- Conduct Business Meetings
- Develop Staffing Plans
- Recruit New People
- Onboard New Employees
- Discipline Employees
- Terminate Underperforming Employees
Also
Included
With Premium Program
- Weekly Training Reminders
- Management Reports & Tools
- Customer Service & Support
- Games & Other Helpful Resources
- Online worksheets and quizzes
- Certificate upon completion