PROFESSIONAL TRAINING PROGRAM

This full-featured program includes
5 courses, 90 modules and all of our training tools!

Selling Skills

Sales Skills
Course

(14 Modules)

  • The Friendly Approach
  • The Purpose Statement
  • "I'm Just Looking"
  • The Re-Approach
  • Discovery Questions
  • Buying Motives
  • Discovery Skills
  • The Presentation
  • Preparing Effective Demonstrations
  • Buying Signals
  • Closing the Sale
  • Handling Objections
  • Excuses and How to Overcome Them
  • Using Product Knowledge to Make Sales
Customer Service

Customer Service
Course

(13 Modules)

  • Setting and Achieving Sales Goals 1
  • Setting and Achieving Sales Goals 2
  • Dress for Success
  • Courtesy
  • Using Tablets to Enhance Your Sales
  • Prepare to Take and Make Phone Calls
  • Create Engaging Conversation
  • Respond to Customer Complaints
  • Common Telephone Tasks
  • Business Card Marketing
  • Introducing Your Store's Credit Plan
  • Presenting Your Store's Credit Plan
  • Closing the Sale with Your Store's Credit Plan
Room Design

Room Design
Course

(11 Modules)

  • The Purpose of Room Design
  • The Elements of Design
  • Principles of Design
  • Fundamental Elements of a Room
  • Learning About Color
  • The Psychology of Color
  • How to Use Color
  • Design Styles
  • Accessorizing
  • Placing Furniture
  • Diagramming a Room
Product Knowledge

Product Knowledge
Course

(38 Modules)

  • Sofa Styles
  • Parts of a Sofa
  • Chair Styles
  • Back Styles
  • Arm Styles
  • Skirt and Base Styles
  • Upholstery Options
  • Motion Furniture
  • Construction
  • Additional Furniture
  • Common Woods
  • Wood Preparation
  • Wood Joinery
  • Wood Finishes
  • Quality and Care
  • Tables
  • Dining Room Chairs
  • Dining Room Pieces
  • Bedroom Pieces
  • Occasional Pieces, Part 1
  • Occasional Pieces, Part 2
  • Fiber Facts
  • Natural Fibers
  • Synthetic Fibers
  • Upholstery Fabrics
  • Decorative Trim
  • Mattresses
  • Bed Styles
  • Choosing a Mattress
  • Parts of a Spring Mattress
  • The Tanning Process
  • Leather Finishes
  • About Leather
  • Rug History and Design
  • Machine-made Rugs
  • Handmade Rugs
  • Rug Care
  • Flooring
Mattress Sales

Mattresses
Course

(14 Modules)

  • Industry Overview
  • The Secret to Mattress Sales
  • Product Knowledge
  • Empowering Concepts
  • Needs vs. Wants
  • Guiding Principles
  • Making the Most of Your Day
  • Guided Discovery
  • Closing the Sale
  • Starting at the Top
  • How to Step Up to Better Quality Mattresses
  • How to Deal with Competition
  • Making a Sleep Connection
  • Warranties and Comfort Guarantees
FTC Tools

Also
Included

With Professional Courses

  • Weekly Training Reminders
  • Management Reports & Tools
  • Customer Service & Support
  • Games & Other Helpful Resources
  • Online worksheets and quizzes
  • Certificate upon completion