Frequently Asked Questions

Subscriptions

• What does it cost?
• A subscription is just $20 a month.
• What do I get?
• Your subscription gives you 24/7 access to nearly 200 interactive modules, worksheets, podcasts, games and more all designed to help you sell more furniture by teaching selling skills, product knowledge, room design techniques, and professionalism. You will also have access to reports, marketing materials, a discussion board and more.
• How many should I buy?
• You need a subscription for everyone who sells furniture. You will always have greater success when everyone at the store has access to the training because they can encourage each other, share ideas, and speak the same language.
• Do each of my employees need their own subscription?
• Yes. Each of your sales people will need their own account so that their progress can be tracked and reported.
• Can several people use the same subscription?
• Sharing subscriptions in the way you describe is not permitted. Each employee needs their own subscription so their progress can be tracked and rewarded. Everyone will sell more furniture if they each have access to the award-winning training.
• Why are the prices so low?
• The Internet allows us to effectively and efficiently train large numbers of people.

Product Features

• Where does the Furniture Training Company content come from?
• The content for the Furniture Training website comes from two sources 1) successful industry experts, and 2) research into best practices. Associations and their affiliates, as well as buying groups including Cantrex, Furniture First and Brand Source have all evaluated the training and encourage their membership to subscribe.
• How will the website help me sell more furniture?
• You will sell more furniture because the website has nearly 200 interactive modules, worksheets, podcast, games and more that are specially designed to turn you into a sales expert. The topics include selling skills, product knowledge, room design techniques, and professionalism.
• How will I know if my staff is actually using the website?
• Managers have easy access to reports that tell you the progress of each sales person.
• Is it possible to become certified in furniture sales?
• Absolutely. As you achieve mastery in any of the three large content areas (product knowledge, sales skills, room design) you will be mailed a certificate and lapel pin.
• Should I tell my customers about the certifications?
• Great idea. Your customers will be glad to know that your sales people are uniquely prepared to serve them well. We've developed some great press release templates and table top displays that are ease to use and effective too. Your newspaper already shares all kinds of business news. They will glad to include news of your sales staff accomplishments, too.
• What if an employee quits or is let go?
• Just let us know which employee left your company and we'll transfer the subscription to the new employee.

Quality Assurance

• How many people have been trained on the website?
• At last count nearly 10,000 people have used the website. 9 out of 10 report that they sell more furniture because of the website.
• How much can I expect my sales to increase if I use the website?
• Most people sell between 10% and 25% more furniture because of the website. Some people see increases of 50% and more.
• How can I motivate my employees to use the website?
• Most sales people will quickly discover that the website actually helps them sell more. For really reluctant sales teams, retailers tell us that they hold contests to motivate their sales staff. They offer bonuses to the sales person who sells the most during a given period of time. To participate in the contest, the sales person must complete a certain amount of progress in the training.
• Will the training be compatible with the consultants we use?
• Absolutely. The content on the website will be a great day-to-day resource to support and enlarge the efforts made by your consultant group.