The training topics include: (1) Product Knowledge that teach everything from casegoods, joints, and finishes, to upholstered furniture, styles, and fabrics to mattresses and rugs. (2) Sales Training that reveal the step-by-step process for building trust and selling furniture, and (3) Room Design that teaches the essential principles of room design.

As an administrator you will have access to detailed training reports for your company. We'll also send you regular email updates when specific training milestones are reached.

Your basic subscription will give you 24/7 access to over 100 sales training lessons, training podcasts, showroom practices, and more.

Soon after you request a subscription you will receive an email with detailed instructions for getting your staff onto the website. You will also receive via USPS a package with brochures you can give to your sales associates (Only North American customers receive the brochures).

Administrators have access to training lessons that can be used in sales meetings, training reports, podcasts from industry experts and more.

Absolutely. When an associate receives passing test scores in the areas Furniture Product Knowledge, Furniture Sales Skills or RoomDesign, a certificate and lapel pin is shipped to your location for you to award to your employee.

Just let us know which employee left and we'll reassign the subscription to the new employee.

Each person needs his/her own subscription. It is inappropriate for more than one person to access the site through a single subscription. The furniture industry is made of people with integrity who recognize the need for trust and honesty. The affordable pricing, content certificates, and high score activities make such dishonesty counterproductive. Finally, we are able flag irregular activity and take appropriate action as necessary.

Sharing subscriptions in the way you describe is not permitted. You will always have greater success when everyone at the store has access to the training because they can encourage each other, share ideas, and speak the same language.

You will have access to the training website for as long as you maintain your subscription. Customers agree to remain subscribed for a minimum of six months. Although the subscription can be cancelled any time after six months, most customers realize that training is never complete and there is always room for reminders and improvement

The content for the Furniture Training website comes from two sources 1) successful industry experts, and 2) research into best practices. Associations such as NHFA and their affiliates and HFIA, as well as buying groups including FMG and FurnitureFirst have all evaluated the training and encourage their membership to subscribe.

Absolutely. The content on the website will be a great day-to-day resource to support and enlarge the efforts made by your consultant group.

Associations such as NHFA and their affiliates and HFIA, as well as buying groups including FMG and FurnitureFirst have all evaluated the training and encourage their membership to subscribe.

The Internet allows us to effectively and efficiently train large numbers of people.

You need a subscription for everyone who sells furniture. You will always have greater success when everyone at the store has access to the training because they can encourage each other, share ideas, and speak the same language.

The resolution of your monitor is probably set too low. To solve this problem take the following steps:

1. Right-click on your desktop.
2. Click Properties.
3. Click and drag Screen Resolution slider bar to the right. Anything above 800 X 600 will work.
4. Click Ok to accept changes.
5. Login as normal.

Take the following steps to correct this problem.

1. Login to training site.
2. Click Profile.
3. Change Store.
4. Click Save.

This problem occurs because of the configuration of your computer. Several things can solve this problem. First delete your cache and refresh your browser. To delete your cache take the following steps:

1. Open Internet Explorer.
2. Click Tools.
3. Click Internet Options.
4. Click the Delete button in Browsing History.
5. Make sure Temporary Internet Files and Cookies are selected.
6. Click Delete.
7. Click Ok.
8. Close your browser.
9. Open your browser and try running the program again.

If this does not solve your issue, try running the program from another computer if possible. If that is not possible, install another browser like Firefox or Chrome. If need further help with this issue call (866)755-5996.

1(866)755-5996

For security reasons the website will "timeout" after 15 minutes of inactivity. You probably stepped away from the computer for an extended period of time and were automatically logged out. Therefore, your score was not attributed to your account. Go ahead and log into the website and take the test again.

To solve this problem take the following steps:

1. Open Internet Explorer.
2. Click Tools.
3. Click Internet Options.
4. Click Privacy Tab.
5. Click Advanced.
6. Check Always Allow Session Cookies.
7. Click OK.
8. Click OK.
9. Try logging in again.

Call 1(866)755-5996 or click the link for online help on our homepage.

If you have not previously created a user account take the following steps:

1. Click Enroll on the home page.
2. Enter Access Code. This code is a series of letters and numbers that your supervisor supplied you.
3. Enter Personal Information.
4. Choose Username.
5. Choose Password.

This process creates a personal training account for you. From now on you can login to your training by clicking login on the homepage and entering your username and password.

Sales associates have probably made duplicate accounts. Call 1(866)755-5996 and a customer service representative will help you.