Frequently Asked Questions

A subscription is just $20 a month.

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Your subscription gives you 24/7 access to nearly 200 interactive modules, worksheets, podcasts, games and more all designed to help you sell more furniture by teaching selling skills, product knowledge, room design techniques, and professionalism. You will also have access to reports, marketing materials, a discussion board and more.

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You need a subscription for everyone who sells furniture. You will always have greater success when everyone at the store has access to the training because they can encourage each other, share ideas, and speak the same language.

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Yes. Each of your sales people will need their own account so that their progress can be tracked and reported.

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Sharing subscriptions in the way you describe is not permitted. Each employee needs their own subscription so their progress can be tracked and rewarded. Everyone will sell more furniture if they each have access to the award-winning training.

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You will have access to the training website for as long as you maintain your subscription. Customers agree to remain subscribed for a minimum of six months. Although the subscription can be cancelled any time after that, the average customer remains subscribed for many months beyond that.

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The Internet allows us to effectively and efficiently train large numbers of people.

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The content for the Furniture Training website comes from two sources 1) successful industry experts, and 2) research into best practices. Associations such as NHFA and their affiliates and HFIA, as well as buying groups including FMG and Furniture First have all evaluated the training and encourage their membership to subscribe.

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You will sell more furniture because the website has nearly 200 interactive modules, worksheets, podcast, games and more that are specially designed to turn you into a sales expert. The topics include selling skills, product knowledge, room design techniques, and professionalism.

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Managers have easy access to reports that tell you the progress of each sales person.

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Absolutely. As you achieve mastery in any of the three large content areas (product knowledge, sales skills, room design) you will be mailed a certificate and lapel pin.

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Great idea. Your customers will be glad to know that your sales people are uniquely prepared to serve them well. We've developed some great press release templates and table top displays that are ease to use and effective too. Your newspaper already shares all kinds of business news. They will glad to include news of your sales staff accomplishments, too.

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Just let us know which employee left your company and we'll transfer the subscription to the new employee.

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At last count nearly 10,000 people have used the website. 9 out of 10 tell report that they sell more furniture because of the website.

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Most people sell between 10% and 25% more furniture because of the website. Some people see increases of 50% and more.

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Most sales people will quickly discover that the website actually helps them sell more. For really reluctant sales teams, retailers tell us that they hold contests to motivate their sales staff. They offer bonuses to the sales person who sells the most during a given period of time. To participate in the contest, the sales person must complete a certain amount of progress in the training.

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Absolutely. The content on the website will be a great day-to-day resource to support and enlarge the efforts made by your consultant group.

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Associations such as NHFA, WHFA, HFIA, as well as buying groups including FMG, FurnitureFirst, and others have all evaluated the training and encourage their membership to subscribe.

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The resolution of your monitor is probably set too low. To solve this problem take the following steps:

1. Right-click on your desktop.
2. Click Properties.
3. Click and drag Screen Resolution slider bar to the right. Anything above 800 X 600 will work.
4. Click Ok to accept changes.
5. Login as normal.

Take the following steps to correct this problem.

1. Login to training site.
2. Click Profile.
3. Change Store.
4. Click Save.

This problem occurs because of the configuration of your computer. Several things can solve this problem. First, delete your cache and refresh your browser. To delete your cache, take the following steps:

1. Open Internet Explorer.
2. Click Tools.
3. Click Internet Options.
4. Click the Delete button in Browsing History.
5. Make sure Temporary Internet Files and Cookies are selected.
6. Click Delete.
7. Click Ok.
8. Close your browser.
9. Open your browser and try running the program again.

If this does not solve your issue, try running the program from another computer if possible. If that is not possible, install another browser like Firefox or Chrome. If you need further help with this issue call (866)755-5996 or fill out the contact form.

The Furniture Training Company phone number is 1(866)755-5996.

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For security reasons the website will "timeout" after 15 minutes of inactivity. You probably stepped away from the computer for an extended period of time and were automatically logged out. Therefore, your score was not attributed to your account. Go ahead and log into the website and take the test again.

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To solve this problem take the following steps:

1. Open Internet Explorer.
2. Click Tools.
3. Click Internet Options.
4. Click Privacy Tab.
5. Click Advanced.
6. Check Always Allow Session Cookies.
7. Click OK.
8. Click OK.
9. Try logging in again.

Call 1(866)755-5996 or click the link for online help at the top of the page.

If you have not previously created a user account take the following steps:

1. Click Enroll on the home page.
2. Enter Access Code. This code is a series of letters and numbers that your supervisor supplied you.
3. Enter Personal Information.
4. Choose Username.
5. Choose Password.

This process creates a personal training account for you. From now on you can login to your training by clicking login on the homepage and entering your username and password.

Sales associates have probably made duplicate accounts. Call 1(866)755-5996 and a customer service representative will help you.

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