Dr. Mike PetersenFeb 7, 20232 minCustomer ExperienceCustomer Experience and Increase SalesEvery furniture store carries the same or very similar home furnishings products. Not only that, they typically present very similar...
Dr. Mike PetersenJan 2, 20232 minSelling SkillsRe-approach your “I’m Just Looking” CustomerMy wife and I have been looking to buy a house over the last few months. And as I am sure you are aware, buying a house means buying new...
Dr. Mike PetersenJan 2, 20232 minSelling SkillsStop Saying "I Don't Know"A few months ago my wife and I were doing some grocery shopping. We were looking for Quinoa and couldn’t find it anywhere. Quinoa isn’t...
Dr. Mike PetersenAug 10, 20222 minSelling SkillsYour Dealers Want More Training!We are in constant contact with our furniture dealers. We regularly ask them about their training experience and what gaps still need to...
Dr. Mike PetersenJan 22, 20212 minCustomer ExperienceFollow-up and Save the SaleCheck out these simple ideas for following-up and saving the sale.
Dr. Mike PetersenNov 29, 20202 minSelling SkillsRecognize Buying Signals - Save the SaleThe more I talk with furniture retailers across the United States, the more I realize there is a universal reason salespeople don’t close...