Dr. Mike PetersenApr 3, 20232 minCustomer ExperienceTurn Objections into OpportunitiesPotential Customer: “I really like that sofa, but man, I just don’t know if I want to pay that much right now.” Salesperson: “Ya, I have...
Dr. Mike PetersenFeb 7, 20232 minCustomer ExperienceCustomer Experience and Increase SalesEvery furniture store carries the same or very similar home furnishings products. Not only that, they typically present very similar...
Dr. Mike PetersenJan 2, 20232 minSelling SkillsRe-approach your “I’m Just Looking” CustomerMy wife and I have been looking to buy a house over the last few months. And as I am sure you are aware, buying a house means buying new...
Dr. Mike PetersenJan 22, 20212 minCustomer ExperienceFollow-up and Save the SaleCheck out these simple ideas for following-up and saving the sale.
Dr. Mike PetersenSep 4, 20202 minCustomer ExperienceKeep in Touch with Video MessagesSome stores are having their best success ever and others are struggling to survive. Regardless of how your business is faring, you can...
Dr. Mike PetersenSep 19, 20192 minCustomer ExperienceLost Customers Are ExpensiveLike it or not customers write reviews all the time. More importantly, they read reviews even more. Do you know that 85% of all consumers...