This article provides practical tips for associates  in a retail furniture store for handling these calls effectively while maintaining customer satisfaction.

In the fast-paced and competitive world of furniture retail, delivering exceptional customer service is a cornerstone of success. While...

Furniture retailers can appeal to both seasonal shoppers and those looking to refresh their spaces before the New Year.

The number one reason salespeople can't sell is that they don't understanding their customer and can't meet their needs.

A few weeks ago I was asked to speak at a conference to a group of retailers who wanted to learn about improving their Customer...

Potential Customer: “I really like that sofa, but man, I just don’t know if I want to pay that much right now.” Salesperson: “Ya, I have...

As we all feel the sluggish industry growth (only about 1.8% in the first quarter when compared to 2018) I am reminded of the need to...

The more I talk with furniture retailers across the United States, the more I realize there is a universal reason salespeople don’t close...