Dr. Mike PetersenApr 3, 20232 minSelling SkillsYou Need Furniture Sales TrainingRated 5 out of 5 stars.(1)Most sales people aren't trained Imagine how business would change and your income would increase if your sales people closed more sales....
Dr. Mike PetersenApr 3, 20232 minCustomer ExperienceCustomer Service that WorkedA few weeks ago I was asked to speak at a conference to a group of retailers who wanted to learn about improving their Customer...
Dr. Mike PetersenApr 3, 20232 minSelling Skills“Cherry Picking” Season Is OverIt’s common knowledge that the furniture shopping experience has changed over the past several years. Not long ago furniture salespeople...
Dr. Mike PetersenApr 3, 20231 minSelling SkillsBecome a Product Knowledge ExpertHave you ever gone to a store in hopes of getting help with a complex purchase? If so, you are like the other 100% of people on this...
Dr. Mike PetersenApr 3, 20232 minCustomer ExperienceTurn Objections into OpportunitiesPotential Customer: “I really like that sofa, but man, I just don’t know if I want to pay that much right now.” Salesperson: “Ya, I have...
Dr. Mike PetersenMar 7, 20232 minManagersDisciplining Employees – Every Manager’s NightmareI remember several years ago when I was first promoted to the position of Manager. I was beyond thrilled for the new opportunity! To me,...