When it comes to choosing upholstery materials for furniture, leather has long been associated with luxury, durability, and timeless...

Don’t get frustrated when your customer tells you she’s “just looking.” Tell her you are glad she is shopping in your store and let her...

55% of salespeople lack basic sales skills. [Source: Spotio] Sales training provides a 353% ROI for the average company. [Source: Task...

A few weeks ago I was asked to speak at a conference to a group of retailers who wanted to learn about improving their Customer...

It’s common knowledge that the furniture shopping experience has changed over the past several years. Not long ago furniture salespeople...

Have you ever gone to a store in hopes of getting help with a complex purchase? If so, you are like the other 100% of people on this...