Approaching the "I'm Just Looking Customer"
Don’t get frustrated when your customer tells you she’s “just looking.” Tell her you are glad she is shopping in your store and let her...
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Sales Training Articles
Rated 5 out of 5 stars.(1)
Dr. Mike Petersen
Apr 3, 20231 min read
Facts About Sales Training
55% of salespeople lack basic sales skills. [Source: Spotio] Sales training provides a 353% ROI for the average company. [Source: Task...
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Dr. Mike Petersen
Apr 3, 20232 min read
Customer Service that Worked
A few weeks ago I was asked to speak at a conference to a group of retailers who wanted to learn about improving their Customer...
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Dr. Mike Petersen
Apr 3, 20232 min read
“Cherry Picking” Season Is Over
It’s common knowledge that the furniture shopping experience has changed over the past several years. Not long ago furniture salespeople...
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Dr. Mike Petersen
Apr 3, 20231 min read
Become a Product Knowledge Expert
Have you ever gone to a store in hopes of getting help with a complex purchase? If so, you are like the other 100% of people on this...
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Dr. Mike Petersen
Apr 3, 20232 min read
Turn Objections into Opportunities
Potential Customer: “I really like that sofa, but man, I just don’t know if I want to pay that much right now.” Salesperson: “Ya, I have...
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