A few weeks ago I was asked to speak at a conference to a group of retailers who wanted to learn about improving their Customer...

It’s common knowledge that the furniture shopping experience has changed over the past several years. Not long ago furniture salespeople...

Have you ever gone to a store in hopes of getting help with a complex purchase? If so, you are like the other 100% of people on this...

Potential Customer: “I really like that sofa, but man, I just don’t know if I want to pay that much right now.” Salesperson: “Ya, I have...

If you are anything like me, you already know that you don't want help as soon as you walk into a store. Often times, I feel that I can...

Recently I had a phone conversation with a furniture store manager. He told me that he had 4 salespeople at his location. I asked if...